Teller/Customer Service Palm Springs Branch

SCCU Career•Hialeah, FL

7d•Onsite

About The Position

As a Member Service Specialist (Teller/Customer Service) at Space Coast Credit Union’s Palm Springs Branch, you will help members with deposits, loans, and new account processing. You will assess member needs, recommend appropriate SCCU products and services, and resolve issues efficiently while delivering exceptional service. The role involves processing member transactions and servicing existing deposit and loan accounts. You may periodically serve as floor manager, directing walk-in members to appropriate information sources and supporting efficient lobby operations. The position requires accurate cash and work balancing and effective use of computer terminals and online systems. The posted schedule is Monday through Thursday, 8:30 a.m.–5:30 p.m.; Friday, 8:30 a.m.–6:30 p.m.; and rotating Saturdays, 8:30 a.m.–1:30 p.m. Starting pay is $17.91–$18.97 per hour, with eligibility for one SCCU annual bonus.

Requirements

High school diploma or equivalent required.
Bilingual fluency in English and Spanish required.
At least 6 months of customer service and/or cash handling experience preferred.

Nice To Haves

At least 6 months of customer service and/or cash handling experience.

Responsibilities

Meet established sales and service goals by demonstrating effective sales and service skills.
Consult with members about SCCU products and services and recommend additional offerings suited to their needs.
Periodically serve as floor manager by assessing walk-in members’ needs, directing them to appropriate information sources, maintaining lobby efficiency, and minimizing wait times.
Process deposits, withdrawals, payments, and sales of monetary instruments.
Accurately balance cash, monetary instruments, and daily work to maintain member account integrity.
Service existing deposit and loan accounts and assist members with transactions and account maintenance.
Use computer terminals, online systems, and required commands, including general ledger fee and transaction codes, to produce accurate work.
Resolve member issues efficiently and provide exceptional service.

Benefits

Medical, dental, and vision insurance.
Employee Assistance Program.
401(k) match of 5%.
HSA match.
Company-paid short- and long-term disability insurance and life insurance.
Tuition reimbursement after one year of service.
20+ days of PTO, birthday PTO, and 11 federal holidays.
Discounted rates on loans and credit cards, and no-fee SCCU accounts.
Eligibility for one SCCU annual bonus.
Flexible schedule options.
On-the-job training and career growth opportunities, including eligibility for promotion after 12 months.