Teller/Customer Service - Airport Branch

SCCU Career • Melbourne, FL

3d

About The Position

At Space Coast Credit Union (SCCU), the Member Service Specialist (Teller/Customer Service) delivers member-focused service by assisting with deposits, loans, and new account processing. The role assesses member needs, recommends suitable SCCU products, and resolves issues efficiently. It also involves processing and balancing financial transactions, maintaining member accounts, and helping ensure efficient service in the branch lobby. The position is full-time during branch operating hours, Monday through Friday from 7:45 a.m. to 6:15 p.m., with alternating Saturdays from 8:30 a.m. to 1:15 p.m.

Requirements

• High school diploma or equivalent.
• 0–6+ months of customer service and/or cash handling experience preferred.

Nice To Haves

• Customer service and/or cash handling experience (0–6+ months preferred).

Responsibilities

• Meet established goals by demonstrating effective sales and service skills.
• Consult with members about SCCU products and services and recommend additional offerings to meet their needs.
• Periodically serve as floor manager by assessing walk-in members’ needs, directing them to appropriate information sources, supporting lobby efficiency, and minimizing wait times.
• Perform deposits, withdrawals, payments, and sales of monetary instruments.
• Accurately balance cash, monetary instruments, and daily work to maintain member account integrity.
• Service existing deposit and loan accounts and assist members with transactions and account maintenance.
• Use computer terminals, online systems, and required commands, including general ledger fee and transaction codes, to produce accurate work.

Benefits

• Medical, dental, and vision insurance.
• Employee Assistance Program.
• 401(k) match of 5%.
• HSA match.
• Company-paid short- and long-term disability insurance and life insurance.
• Tuition reimbursement after one year of service.
• 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Discounted rates on loans and credit cards, and no-fee SCCU accounts.
• Eligible for one SCCU annual bonus.
• Flexible schedule options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED