Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA•Fort Leonard Wood, MO

1d•Onsite

About The Position

This position is located in Social Work/Mental Health Services at General Leonard Wood Community Hospital in Fort Leonard Wood, Missouri. The Medical Support Assistant performs receptionist, record-keeping, and clerical duties in an ambulatory setting and uses automated systems to enter, manipulate, or retrieve information. The employee is the initial point of contact for patients and visitors, in person and by telephone; monitors and manages the clinic or practice messaging system; and maintains electronic and paper patient records in accordance with regulations, ensuring entries identify the patient and health care provider. The role also supports outpatient reception, care, and transition processes for patients, families, caregivers, and guests. This is a Direct Hire Solicitation. Salary negotiation may be available to candidates new to Federal service. The position is designated Mission Essential and may require reporting during contingency operations, natural disasters, extreme weather, or other emergencies.

Requirements

One year of specialized experience performing clerical and/or receptionist duties, such as receiving patients, scheduling appointments, or maintaining charts, files, or records; alternatively, four years of education above high school at an accredited business, secretarial, or technical school, junior college, college, or university; or a qualifying combination of education and experience totaling at least 100% of the requirements.
Ability to type 40 words per minute based on a five-minute sample with three or fewer errors.
Education used to meet the requirements must be from an accredited program recognized by the U.S. Department of Education when the education was obtained.
Foreign education used to meet the requirements must be evaluated by a qualified private organization as equivalent to U.S. accredited education, or receive full credit at a U.S.-accredited college or university.
U.S. citizenship is required, and proof of citizenship must be provided.
A Personnel Security Investigation is required; appointment may be subject to a suitability or fitness determination based on a background investigation.
Must consent to seasonal influenza vaccination or provide a recognized exemption; immunization screening is required.
Hepatitis B immunization is required for positions with direct patient contact; proof of other immunizations may also be required depending on the position.
Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
Direct deposit of pay is required.
The incumbent must report to work during contingency operations, natural disasters, extreme weather, or other emergency situations.

Responsibilities

Perform receptionist, record-keeping, and miscellaneous clerical duties in an ambulatory setting.
Enter, manipulate, and retrieve information and data from automated systems as appropriate to the assigned area.
Receive patients and visitors as the initial point of contact, in person or by telephone.
Monitor and manage the messaging system at the clinic or practice level.
Maintain electronic and paper patient records according to regulations, ensuring each entry contains proper patient and health care provider identification.
Perform clerical duties related to outpatient reception, care, and transition for patients, families, caregivers, and guests.