Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA•Fort Carson, CO

1d•Onsite

About The Position

The Medical Support Assistant (Office Automation) position is located at Evans Army Community Hospital at Fort Carson, Colorado. The incumbent performs receptionist, recordkeeping, and other clerical duties, serving as an initial point of contact for patients and visitors in person and by telephone. Duties include obtaining identifying information, determining the nature of visits or calls, confirming eligibility for care with Patient Administration, and scheduling, maintaining, and monitoring clinic or practice appointment schedules. This is a direct hire solicitation. Recruitment or relocation incentives and salary negotiation for candidates new to Federal service may be available; student loan repayment may also be authorized. Non-Federal work experience may be creditable for leave purposes.

Requirements

Meet the specialized experience requirement: one year performing customer service functions such as answering telephones, relaying messages, and handling customer complaints; scheduling medical appointments using automation programs; maintaining electronic or paper files; and using a personal computer and software programs to create documents and reports.
Alternatively, have four years of education above the high school level from an accredited business, secretarial, or technical school, junior college, college, or university. Transcripts must be submitted with the application when qualifying through education.
Alternatively, qualify through a combination of education and experience totaling at least 100% of the requirements.
Demonstrate typing proficiency of at least 40 words per minute on a five-minute sample with three or fewer errors.
Be a U.S. citizen and provide proof of U.S. citizenship.
Consent to seasonal influenza vaccination or provide a recognized exemption; complete required immunization screening. Hepatitis B immunization is required for positions with direct patient contact, and other immunizations may be required depending on the position.
May be subject to a suitability or fitness determination based on a completed background investigation.
A one-year probationary period may be required.
Be available for up to 25% business travel.
Report to work during severe weather and during contingency operations, natural disasters, extreme weather, or other emergencies.
May be required to work shifts, rotating shifts, on call, and irregular hours, including evenings, weekends, and holidays.
Applicants using foreign education must provide an evaluation establishing its equivalence to accredited U.S. education or qualifying credit from a U.S.-accredited institution.
Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
Enroll in Direct Deposit of Pay.

Responsibilities

Perform receptionist, recordkeeping, and miscellaneous clerical duties.
Receive patients and visitors as the initial point of contact, in person or by telephone.
Obtain identifying information and determine the nature of visits or calls.
Ensure eligibility for care and contact Patient Administration for verification.
Schedule, maintain, and monitor patient appointment schedules for the clinic or practice.