Medical Support Assistant (Office Automation)
About The Position
This position is located at the 88th Medical Group, Wright-Patterson Air Force Base, Ohio. The Medical Support Assistant performs receptionist, recordkeeping, and clerical duties supporting patient care and administrative operations. The role receives patients and visitors in person and by telephone, processes patient-related requests, maintains appointment or admission schedules, and keeps electronic and paper patient records. This is a Direct Hire Solicitation. A recruitment or relocation incentive, salary negotiation for candidates new to Federal service, and student loan repayment may be authorized. Non-Federal work experience may be creditable for leave purposes. The position is designated Mission Essential, requiring the incumbent to report during contingency operations, natural disasters, extreme weather, or other emergencies. Work may include irregular schedules, evenings, weekends, or holidays. Moderate to heavy lifting up to 15 pounds may be required. Appointment may depend on a suitability or fitness determination and a background investigation. A pre-placement medical examination, immunization screening, Tuberculosis testing or records, and current Basic Life Support certification are required. Hepatitis B immunization is required for positions with direct patient contact; other immunizations may also be required depending on the position. The selectee must consent to seasonal influenza vaccination or provide a recognized exemption.
Requirements
- One year of specialized experience scheduling patient appointments or coordinating provider appointments, using office automation software to enter or retrieve data, and performing receptionist duties; or qualifying education or a combination of education and experience.
- Ability to type 40 words per minute on a five-minute sample with three or fewer errors.
- Must obtain and maintain current Basic Life Support (BLS) certification through the American Red Cross or American Heart Association; advanced certification does not replace BLS.
- Tuberculosis testing and/or a record of Tuberculosis testing is required.
- Hepatitis B immunization is required for positions involving direct patient contact; other immunizations may be required depending on the position.
- Must undergo a pre-placement medical examination and immunization screening.
- Must consent to seasonal influenza vaccination or provide a recognized exemption.
- Appointment may require a suitability or fitness determination and a Personnel Security Investigation.
- Must provide proof of U.S. citizenship.
- Must report to work during contingency operations, natural disasters, extreme weather, or other emergencies.
- Moderate to heavy lifting up to 15 pounds may be required.
Responsibilities
- Perform receptionist, recordkeeping, and miscellaneous clerical duties.
- Complete manual or automated request forms for individual patient orders, blood work, and other patient-care or administrative requests.
- Maintain and monitor patient appointment or admission schedules.
- Receive patients and visitors as the initial point of contact, in person or by telephone.
- Refer urgent messages and patient results for immediate action.
- Monitor and communicate delays in scheduled care to appropriate staff and patients.
- Maintain electronic and paper patient records.
Benefits
- A recruitment or relocation incentive may be authorized.
- Salary negotiation may be available for candidates new to Federal service.
- Student loan repayment may be authorized.
- Non-Federal work experience may be creditable for leave purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
