Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA • San Diego, CA

14h • Onsite

About The Position

This position is located at Naval Medical Center San Diego, California. The Medical Support Assistant arranges and schedules medical appointments, determines patient eligibility for services, reviews documentation to obtain additional information and determine eligibility for treatment, and ensures medical records are accurate. The role handles incoming and outgoing telephone, intercom, electronic, and voicemail messages; refers urgent laboratory, X-ray, and test-result messages to appropriate professional staff; and promptly directs information about patients needing emergency care to appropriate clinical personnel. The assistant also works emergencies into providers’ schedules, arranges meetings, and initiates administrative forms for patient signatures.

A recruitment or relocation incentive may be authorized. Salary negotiation may be available for candidates new to Federal service, and advanced leave accrual may be authorized. The position requires a background investigation and credit check, eligibility for a Secret security clearance or access, a pre-placement medical examination, required immunization screening, and current Basic Life Support certification. Moderate to heavy lifting up to 15 pounds is required.

Requirements

• One year of specialized experience equivalent to at least the GS-04 grade level, including customer service, handling phone calls and assisting clinic visitors, scheduling different types of appointments, and using automated systems to input and retrieve data; OR four years of education above high school level at an accredited business, secretarial, or technical school, junior college, college, or university; OR a qualifying combination of education and experience.
• Must be a U.S. citizen and provide proof of U.S. citizenship.
• Must obtain and maintain eligibility for a Secret security clearance or access for the duration of employment; a background investigation and credit check are required.
• Must consent to seasonal influenza vaccination or provide a recognized exemption.
• Pre-placement medical examination and immunization screening are required. Hepatitis B immunization is required for positions with direct patient contact; other immunization proof may also be required depending on the position.
• Must obtain and maintain current Basic Life Support (BLS) certification through the American Red Cross; advanced certification does not replace BLS.
• Must be able to perform moderate to heavy lifting up to 15 pounds.
• Foreign education used to meet qualification requirements must be evaluated as equivalent to an accredited U.S. education program, or receive full credit for courses at a U.S.-accredited college or university.

Responsibilities

• Arrange and schedule medical appointments and determine patient eligibility for services.
• Review documentation to obtain additional information and determine eligibility for treatment.
• Refer information about patients needing emergency care immediately to appropriate technicians, nurses, and/or physicians, and work emergencies into the health provider’s schedule as necessary.
• Review medical records to ensure accuracy of information.
• Receive, answer, or relay incoming and outgoing telephone, intercom, electronic, and voicemail messages.
• Receive messages concerning detailed laboratory reports, X-rays, and test results, referring urgent messages to appropriate professional staff for immediate assistance.
• Arrange meetings as directed.
• Initiate administrative forms for patients’ signatures.

Benefits

• A comprehensive federal employee benefits package is available; eligibility depends on position type. Specific benefits should be confirmed with the hiring agency.
• A recruitment or relocation incentive may be authorized.
• Salary negotiation may be available for candidates new to Federal service.
• Advanced leave accrual may be authorized.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED