Medical Support Assistant (OA)

Military Treatment Facilities under DHA • Fort McNair, DC

12h • Onsite

About The Position

The Medical Support Assistant (OA) provides support to Army Health Clinic McNair in Fort McNair, DC, helping ensure consistent, high-quality patient care and facility operations. This is a Direct Hire Authority (DHA) solicitation using the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to competitive-service positions.

The position performs receptionist, recordkeeping, and clerical duties in an ambulatory setting; uses automated systems to enter, manipulate, and retrieve information; and maintains and monitors clinic appointment schedules. The Medical Support Assistant serves as an initial point of contact for patients and visitors, in person and by telephone, determines the nature of visits and calls, reconciles end-of-shift or end-of-day processing and reports, responds to emergency calls and notifies emergency medical personnel, and performs clerical work related to patient reception, admission, care, transition, and discharge.

Employment is subject to background and suitability or fitness determinations. The role has seasonal influenza vaccination requirements, immunization screening, Hepatitis B immunization for direct patient contact, and tuberculosis testing. A one-year trial or probationary period may be required, and travel of approximately 5% may be expected.

Requirements

• Meet the specialized experience requirement: one year documenting patient charts in a medical treatment facility or clinic, scheduling patient appointments, and knowledge of medical terminology; or qualify through education or a combination of education and experience.
• Type at least 40 words per minute on a five-minute sample with three or fewer errors.
• Be a U.S. citizen and provide proof of U.S. citizenship.
• Pass any required background investigation and suitability or fitness determination.
• Meet seasonal influenza vaccination requirements unless exempted for medical or religious reasons, with exemption documentation provided upon hire.
• Complete immunization screening; Hepatitis B immunization is required for positions with direct patient contact, and other immunization proof may be required depending on the position.
• Complete tuberculosis testing.
• Meet foreign-education evaluation requirements if relying on education from a foreign institution.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• Use direct deposit for pay.
• Complete a one-year probationary period if required.

Nice To Haves

• Recruitment or relocation incentives may be authorized for highly qualified candidates.
• Permanent Change of Station allowances may be authorized, subject to applicable regulations and an agency determination that the move is in the Government's interest.

Responsibilities

• Perform receptionist, recordkeeping, and miscellaneous clerical duties in an ambulatory setting.
• Enter, manipulate, and retrieve information and data from automated systems as appropriate to the assigned area.
• Maintain and monitor patient appointment schedules for the clinic or practice.
• Receive patients and visitors in person or by telephone as the initial point of contact and determine the nature of their visit or call.
• Reconcile end-of-shift or end-of-day processing and reports.
• Respond to emergency calls and notify emergency medical personnel.
• Perform clerical duties related to patient reception and admission, care, and transition or discharge, including support for families, caregivers, and guests.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; eligibility and specific benefits depend on the position and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED