Medical Support Assistant (OA)

Military Treatment Facilities under DHA • Annapolis, MD

7d • Onsite

About The Position

Serve as a Medical Support Assistant (Office Automation) at Naval Health Clinic Annapolis in Annapolis, Maryland. The position provides receptionist, record-keeping, and clerical support in an ambulatory clinic. The incumbent maintains patient records, receives patients and visitors, provides information about clinic and hospital policies and locations, monitors appointment schedules, and routes urgent messages and patient results for immediate action.

This is a Direct Hire Authority solicitation to recruit and appoint qualified candidates to competitive-service positions. The position is designated mission essential. The incumbent may be required to report to or remain at work during severe weather or other emergencies to support mission operations. Travel up to 5% may be required.

Requirements

• Must be a U.S. citizen.
• Meet the position's qualification requirements through one year of specialized experience, four years of qualifying education above high school, or a qualifying combination of education and experience.
• Specialized experience must include clerical duties in an ambulatory setting; scheduling or coordinating patient appointments; entering patient data into electronic medical records or systems; and maintaining medical records in accordance with applicable laws.
• Be able to type 40 words per minute on a five-minute sample with three or fewer errors.
• Obtain and maintain eligibility for a Secret security clearance or access for the duration of employment.
• Pass a suitability or fitness determination; a background investigation and credit check are required.
• Meet mandatory seasonal influenza vaccination requirements unless exempted for medical or religious reasons, with exemption documentation provided upon hire.
• Complete required immunization screening; Hepatitis B immunization is required for positions with direct patient contact, and other immunization proof may be required depending on the position.
• Complete required tuberculosis testing.
• Be prepared to serve a one-year trial or probationary period, if required.
• Report to or remain at work as scheduled during severe weather or other emergencies because the position is mission essential.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• Provide proof of U.S. citizenship.
• Use direct deposit for pay.

Nice To Haves

• Recruitment or relocation incentives may be authorized for highly qualified candidates.

Responsibilities

• Maintain electronic and paper patient records in accordance with regulations, ensuring each entry includes proper patient and health care provider identification.
• Perform receptionist, record-keeping, and miscellaneous clerical duties in an ambulatory clinic setting.
• Receive patients and visitors as the initial point of contact, in person or by telephone.
• Provide patients, family members, staff, and others with information about practice, clinic, and hospital policies, procedures, and locations.
• Maintain and monitor patient appointment schedules for the clinic or practice.
• Refer urgent messages and patient results for immediate action.

Benefits

• Federal employees and their families have access to a comprehensive federal benefits package; specific eligibility depends on position type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED