Medical Support Assistant (Oa)

Military Treatment Facilities under DHA•Tacoma, WA

2d•Onsite

About The Position

This position is located at Madigan Army Medical Center in Washington. The Medical Support Assistant performs receptionist and clerical functions in a medical clinic, including data entry, appointment scheduling, and coordination with specialty services. The role enters, updates, and retrieves information in electronic health records and other automated systems; maintains clinic appointment schedules and coordinates patient flow; manages secure messaging, routes calls, relays messages, and escalates urgent issues; verifies patient eligibility; and provides information about clinic and hospital policies and procedures. The position also prepares routine correspondence, progress reports, medical statements, and statistical reports. This is a Direct Hire Solicitation. Salary negotiation may be available to candidates new to Federal service. The position is designated Mission Essential, and the incumbent may be required to report to or remain at work during severe weather or other emergencies. Appointment may be subject to a background investigation, and a one-year probationary period may apply. Required immunizations and seasonal influenza vaccination are conditions of employment unless an exemption applies.

Requirements

One year of specialized experience performing clerical or administrative support in a medical clinic, including greeting patients, managing phone and secure messaging systems, scheduling and coordinating appointments, maintaining electronic and paper medical records, preparing routine correspondence and reports, and supporting patient in- and out-processing; OR four years of education above the high school level at an accredited business, secretarial, or technical school, junior college, college, or university; OR a qualifying combination of education and experience.
Qualified typist: type 40 words per minute based on a five-minute sample with three or fewer errors.
U.S. citizenship is required.
Must obtain required screenings and immunizations, unless exempted by a licensed physician.
Must consent to seasonal influenza vaccination or provide a recognized exemption.
Direct deposit of pay is required.

Nice To Haves

Recruitment or relocation incentives may be authorized for highly qualified candidates.

Responsibilities

Prepare routine correspondence, progress reports, medical statements, and statistical reports.
Perform receptionist and clerical functions in a medical clinic, including data entry, appointment scheduling, and coordination with specialty services.
Enter, update, and retrieve information from electronic health records and other automated systems.
Maintain clinic appointment schedules and coordinate patient flow.
Manage secure messaging, route calls, relay messages, and escalate urgent issues.
Verify patient eligibility and provide information on clinic and hospital policies and procedures.