Medical Support Assistant (OA)

Military Treatment Facilities under DHA • Joint Base Lewis-McChord, WA

1d

About The Position

Serves as a Medical Support Assistant (Office Automation) for a Medical Treatment Facility (MTF). This is a Direct Hire Solicitation. The position performs receptionist and clerical functions in an ambulatory clinic, including data entry, appointment scheduling, and coordination with specialty services. It enters, updates, and retrieves information from electronic health records and other automated systems; maintains clinic appointment schedules and coordinates patient flow; manages secure messaging, routes calls, relays messages, and escalates urgent issues; verifies patient eligibility and provides information on clinic and hospital policies and procedures; and prepares routine correspondence, progress reports, medical statements, and statistical reports.

The position is designated Mission Essential. During severe weather or other emergency situations, the incumbent may be required to report to or remain at work as scheduled to support mission operations. Appointment may require a suitability or fitness determination and may be subject to a one-year probationary or trial period. Seasonal influenza vaccination is mandatory, with annual vaccination required, and the employee must obtain other necessary immunizations or vaccinations unless exempted by a licensed physician.

Requirements

• For GS-04, meet one of the following: one year of general experience; two years of education above the high school level in an accredited business, secretarial, or technical school, junior college, college, or university; or a qualifying combination of education and experience totaling at least 100% of the requirements.
• For GS-05, meet one of the following: one year of specialized experience providing clerical or administrative support in a medical clinic; four years of education above the high school level in an accredited business, secretarial, or technical school, junior college, college, or university; or a qualifying combination of education and experience totaling at least 100% of the requirements.
• Specialized experience for GS-05 includes clinic clerical or administrative support such as greeting patients, managing phone and secure messaging systems, scheduling and coordinating appointments, maintaining electronic and paper medical records, preparing routine correspondence and reports, and supporting patient in- and out-processing.
• Must be a qualified typist able to type 40 words per minute on a five-minute sample with no more than three errors.
• U.S. citizenship is required; proof of citizenship must be provided.
• Must meet applicable background investigation and suitability or fitness requirements.
• Must satisfy mandatory seasonal influenza vaccination and other required immunization or vaccination requirements, unless exempted by a licensed physician.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• Direct Deposit of Pay is required.

Nice To Haves

• Advance in Hire incentive may be authorized for highly qualified candidates.

Responsibilities

• Perform receptionist and clerical functions in an ambulatory clinic, including data entry and appointment scheduling.
• Coordinate with specialty services and manage clinic appointment schedules and patient flow.
• Enter, update, and retrieve information in electronic health records and other automated systems.
• Manage secure messaging, route calls, relay messages, and escalate urgent issues.
• Verify patient eligibility and provide information about clinic and hospital policies and procedures.
• Prepare routine correspondence, progress reports, medical statements, and statistical reports.
• Report to or remain at work during severe weather or other emergency situations when required to support mission operations.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED