Medical Support Assistant (OA)
About The Position
The incumbent serves as a Medical Support Assistant (Office Automation) for the Department of Family Medicine. This is a Direct Hire Solicitation. The role performs receptionist and clerical functions in an ambulatory clinic, including data entry, appointment scheduling, and coordination with specialty services. The incumbent uses electronic health records and other automated systems to enter, update, and retrieve information; maintains clinic schedules and coordinates patient flow; manages secure messaging and calls; verifies patient eligibility; provides information about clinic and hospital policies and procedures; and prepares routine correspondence and reports. The position is designated Mission Essential. During severe weather or other emergency situations, the incumbent may be required to report to or remain at work as scheduled to support mission operations. Appointment may be subject to a background investigation and a one-year probationary period. Annual seasonal influenza vaccination and other required screenings or immunizations apply unless medically exempted. Applicants must be U.S. citizens and meet the qualification requirements through specialized experience, education, or a combination of both. The role requires a qualified typist able to type 40 words per minute on a five-minute sample with three or fewer errors. A career with the U.S. government provides access to a comprehensive benefits package; eligibility depends on position type, and applicants should contact the hiring agency for details.
Requirements
- U.S. citizenship.
- One year of specialized experience performing medical-clinic clerical or administrative support, including greeting patients; managing phone and secure messaging systems; scheduling and coordinating appointments; maintaining electronic and paper medical records; preparing routine correspondence and reports; and supporting patient in- and out-processing; OR four years of education above high school in an accredited business, secretarial, or technical school, junior college, college, or university; OR a qualifying combination of education and experience totaling at least 100% of the requirements.
- Qualified typist able to type 40 words per minute based on a five-minute sample with three or fewer errors.
- Proof of U.S. citizenship.
- Completion of required screenings and immunizations, including annual seasonal influenza vaccination, unless exempted by a licensed physician.
- Appointment may require a suitability or fitness determination based on a background investigation.
- A one-year probationary or trial period may be required.
- Direct deposit of pay is required.
Nice To Haves
- Advance-in-hire incentive may be authorized for highly qualified candidates.
Responsibilities
- Perform receptionist and clerical functions in an ambulatory clinic.
- Enter, update, and retrieve information in electronic health records and other automated systems.
- Maintain clinic appointment schedules and coordinate patient flow.
- Coordinate appointments with specialty services.
- Manage secure messaging, route calls, relay messages, and escalate urgent issues.
- Verify patient eligibility and provide information about clinic and hospital policies and procedures.
- Prepare routine correspondence, progress reports, medical statements, and statistical reports.
Benefits
- Comprehensive federal employee benefits package; specific benefits and eligibility depend on position type and should be confirmed with the hiring agency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
