Program Support Assistant (OA)

Veterans Health Administration • Sioux Falls, SD

6h • Onsite

About The Position

This position is a Program Support Assistant (OA) within the Environmental Management Service (EMS) at the Department of Veterans Affairs in Sioux Falls, South Dakota. The role provides administrative and clerical support to help ensure the efficient operation of the EMS department. It requires organizational, communication, and office automation skills to assist staff and management with daily operations.

The position is not virtual. The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m.; work hours may be discussed further during the interview. The position is in an office setting and is mostly sedentary, with occasional walking, standing, bending, and carrying light items. Employees may spend long periods operating a personal computer and typing. The work area is adequately lighted, heated, and ventilated, and safe office work practices are required.

The VA Midwest Health Care Network describes its care model as a Whole Health System that empowers Veterans to take charge of their health and well-being through personalized health plans, healing relationships and environments, and connection to their communities. This aligns with the Veterans Health Administration mission to honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

• Be a U.S. citizen.
• Type at least 40 words per minute.
• Meet the GS-05 qualification requirement through one of the following: one year of specialized experience equivalent to GS-04; four years of education above high school in an accredited business, secretarial, or technical school, junior college, college, or university; or an equivalent combination of qualifying post-high-school education and specialized experience.
• Specialized experience may include administrative or clerical support such as preparing correspondence and reports and maintaining records; scheduling appointments, managing calendars or timekeeping, or coordinating meetings; using word processing, spreadsheet, or database software; and communicating verbally and in writing with staff, management, and external stakeholders.
• Submit transcripts if qualifying based wholly or partly on education.
• Complete the application, questionnaire, and required online assessment.
• Register with Selective Service if applicable to males born after December 31, 1959.
• Complete a background/security investigation and the online onboarding process, and provide acceptable identification for pre-employment requirements.
• Participate in the seasonal influenza vaccination program as required for VA Health Care Personnel.
• Serve a one-year probationary period.
• The work is mostly sedentary and includes sitting, walking, standing, bending, carrying light items, and at times extended computer use and typing.

Responsibilities

• Provide administrative and clerical support to the Environmental Management Service department.
• Prepare correspondence, reports, and other documents as required by the department.
• Maintain and update records, files, and databases in accordance with established procedures.
• Schedule appointments and meetings, and coordinate calendars for EMS staff.
• Assist with preparing and tracking work orders and service requests.
• Communicate with staff, management, and external stakeholders to relay information and resolve routine issues.
• Use office automation software to create, edit, and manage documents and spreadsheets.
• Handle sensitive or confidential information in accordance with established policies and procedures.
• Support inventory management by tracking departmental supplies and equipment.
• Perform other related duties as assigned to ensure efficient department operations.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits eligibility depends on the position and employment status.
• VA may offer newly appointed federal employees credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual; this must be requested and approved before appointment and is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED