Program Support Assistant (OA)

Veterans Health Administration • Tucson, AZ

11h • Onsite

About The Position

The Program Support Assistant (OA) works in the Geriatrics and Extended Care Department under the Home-Based Primary Care (HBPC) Section and reports to the HBPC Program Manager. The HBPC program provides longitudinal, comprehensive interdisciplinary care for Veterans with complex chronic diseases that worsen over time, rather than episodic care focused on a single problem. The assistant provides administrative support to HBPC operations and Veterans, including determining program admission eligibility, helping complete forms and documents, and assisting other HBPC PACTs as needed. The role supports administrative and clinical staff in resolving customer-service, patient-flow, and data-validation issues.

The position handles a broad range of clerical, office-automation, data, records, meeting, fleet, inventory, and timekeeping functions. It supports program reporting and performance tracking and assists the Program Director and Medical Director with administrative duties. This is a non-virtual position with a Monday–Friday schedule from 7:30 a.m. to 4:00 p.m.

Requirements

• One year of specialized experience equivalent to at least the GS-05 level, such as administrative support; composing correspondence, reports, and policies; preparing agendas and taking minutes; maintaining and auditing data; compiling reports; managing control records and equipment inventory; or entering time-and-attendance records.
• For current or former Federal employees subject to the time-in-grade requirement: 52 weeks at GS-05 for the GS-06 position by the announcement closing date.
• U.S. citizenship.
• Complete the required application, questionnaire, and online assessment.
• Male applicants born after December 31, 1959, must meet Selective Service registration requirements.
• Selected applicants must complete the required background/security investigation and online onboarding process and provide acceptable identification for pre-employment requirements.
• Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Meet all requirements by the announcement closing date of October 23, 2026.

Responsibilities

• Determine patient eligibility for admission to the HBPC program and assist Veterans with administrative completion of forms and documents.
• Assist other HBPC PACTs as needed and help identify and resolve customer-service, patient-flow, and data-validation issues with administrative and clinical staff.
• Perform clerical and administrative duties, including ordering supplies, preparing correspondence and meeting minutes, compiling reports, organizing and extracting data, reviewing documents for accuracy, maintaining files, and managing databases.
• Use office-automation functions to store and retrieve electronic files, format letters, and prepare weekly, monthly, quarterly, and annual HBPC reports and memoranda, along with publication materials such as pamphlets, forms, graphs, and technical manuals.
• Collect, compile, and track statistical and programmatic data and report outcomes against established performance measures, goals, and objectives.
• Coordinate administrative requirements for government-owned fleet vehicles used by field-based clinical staff.
• Maintain calendars; coordinate meetings and conference calls, including interdisciplinary staff and care-planning meetings; and prepare materials for events.
• Record and type meeting minutes and assist the Program Director and Medical Director with administrative functions.
• Perform GEC Nursing timekeeping, including payroll and time-and-leave requirements.
• Maintain the program equipment inventory list and conduct annual physical inventory when requested.
• Generate and distribute correspondence, forms, statistical reports, and other materials; maintain cumulative program reports and responses and records relating to routine outside-service requests, policies, confidential patient records, medications, equipment, home visits, patient status, supplies, the HBPC fiscal budget, and phone consultations.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position eligibility and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed