Program Support Assistant (OA)

Veterans Health Administration • San Antonio, TX

2d • Onsite

About The Position

The Program Support Assistant Office Automation (OA) position is located at the Audie L. Murphy VA in San Antonio, TX within Social Work Service (SWS). This position provides administrative/clerical support to a complex SWS with over 190 licensed clinicians that provide clinical care to all departments of South Texas Veterans Health Care System (STVHCS). The incumbent provides customer service coordination, data analysis and compiles data to meet goals and program guidelines in SWS.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Must complete all required steps in the process.
• Must complete an online assessment.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Must serve a 1-year probationary period or 2-year trial period.
• Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05.
• Knowledge of medical terminology.
• Providing administrative support to a team, including but not limited to timekeeping, receiving and responding to phone calls, emails, and other messages, using electronic filing systems, possess the knowledge to research and review available records and locate required documentation form a variety of sources.
• Preparing reports, assisting in planning, reviewing data.
• Maintains automated system of program specific data to track items such as project progress reports, compliance strategies.
• Receives documents and reports for completeness and enters pertinent information into an automated tracking system.
• Skill in use of Microsoft Work, Outlook, and Excel programs, scheduling, and other VISTA packages as indicated by duties of the position.

Responsibilities

• Uses Microsoft Excel or other comparable spreadsheet software to develop and change spreadsheets in order to graphically display data.
• Uses Microsoft Word or comparable word processing software to execute several office automation functions such as storing and retrieving electronic documents and files; inserting and deleting text formatting letters, reports and memoranda.
• Utilizing Microsoft PowerPoint, Microsoft Publisher, or comparable software the PSA (OA) prepares materials for publications such as pamphlets, forms, graphs, or technical manuals.
• Functions as a timekeeper and documents SWS staff time and leave as required following STVHCS policy and national regulation.
• Utilizes the Veterans Health Information and Technology Architecture (VISTA) to access and compile information.
• Serves as an Automated Data Processing Application Coordinator (ADPAC) to support SWS staff in the acquisition of equipment such as telephones, computers, printers, fax machines, laptops, cellular phones, tablets from the Office of Information Technology (OIT).
• Travel arranger utilizing the federal travel program to assist SWS staff with travel orders, including travel vouchers and authorizations.
• Performs proficient clerical and administrative support, ensuring appropriate administrative processes are maintained in SWS.
• Receives calls and routes callers, patients, and visitors.
• Maintains calendars, schedules appointments, coordinates meetings, and schedules conferences between various SWS program staff and all staff disciplines throughout the STVHCS.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
• VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed