Program Support Asst (OA)

Veterans Health Administration • Dallas, TX

3d • Onsite

About The Position

The Primary Purpose of this Position is: To perform various administrative and clerical duties in support of the ACOS/Education Service, and perform office automation support using multiple automated programs and software such as word processing, databases, spreadsheets, and graphics in support of the administrative and clerical work. The Organizational Location of the Position is : Office of the ACOS for Education, VA North Texas Health Care System (VANTHCS), Dallas, TX.

Requirements

• Must be a U.S. Citizen to apply for this job
• Must complete all required steps in the process.
• In addition to the application and questionnaire, this position requires an online assessment.
• The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• One year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization.
• Examples of specialized experience would typically include, but are not limited to: managing large electronic databases; preparing correspondence, updating forms, improving and creating processes; developing and writing local policies and practices; using qualitative and quantitative analytical techniques; multi-tasking complex assignments and time sensitive deadlines; working with leadership in other services/departments; approving travel requests and expense reports; and working with human resources.

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Uses multiple office automation software with varied functions to produce a wide range of documents that often require complex formats, graphics, tables within text, editing, reformatted electronic drafts, updating or revising existing databases and spreadsheets.
• Independently plans and performs complex office automation duties requiring different approaches and methods from one assignment to another, such as using different packages to: edit lengthy and complicated reports; collect, select, organize, and provide information; track the status of a number of projects assigned to the ACOS/Education service; and resolve incompatibility problems in transferring text from software package to another when menu options and specific software instructions are not available.
• Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents.
• Composes non-technical correspondence, instructions on office procedures, requests for information, letters of acknowledgment and notification.
• Consolidates and finalizes information from system and files for various reports in accordance with established reporting procedures.
• Gathers and summarizes information from files and documents for supervisor's or other staff members' use in responding to inquiries, recognizing which information is or is not relevant to the issue at hand.
• Proof reads/edits correspondence and documents for correct grammar, spelling, capitalization, punctuation, and format
• Receives/greets visitors; and, reviews and processes incoming and outgoing correspondence, materials, publications, etc.
• Meets visitors and determines if they should be referred to other personnel, or personally answers visitor's inquiries.
• Answers substantive nontechnical requests for information based on information from records and files.
• Screens incoming mail and electronic messages to identify what needs to be brought to the attention of the supervisor, referred to appropriate staff, rerouted to other organizations/offices, or handled personally.
• Establishes, updates, and maintains office records of various types.
• Uses a variety of automated systems (e.g., records management, electronic forms, electronic publications library, time, attendance, etc.) and non-automated to perform various clerical duties.
• Establishes files, maintains, purges, and disposes of records/files in accordance with regulations and procedures.
• Performs other administrative work in support of the ACOS/Education.
• Arranges conferences and teleconferences for staff.
• Serves as primary Timekeeper for the service, maintaining all files pertaining to· annual, sick leave balances, overtime records, etc.
• Ensures that overtime requests are submitted in a timely fashion.
• Prepares and consolidates time and attendance records.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
• Contact the hiring agency for more information on the specific benefits offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree