Medical Support Assistant/Oa

Military Treatment Facilities under DHA•Presidio, CA

8d•Onsite

About The Position

This position is within the Directorate of Branch Clinics, Patient Admin Services Department at the Army Health Clinic Presidio in Monterey, California. It is a Direct Hire Solicitation. The Medical Support Assistant provides clerical and administrative support to clinic operations, including patient reception, appointment scheduling, information management, and maintenance of patient records. The role requires one year of specialized experience in medical-clinic clerical or administrative support, four years of education above high school in an eligible institution, or a qualifying combination of education and experience. A qualified typist is required, able to type 40 words per minute on a five-minute sample with no more than three errors. Appointment may be subject to a suitability or fitness determination based on a background investigation. A one-year probationary period is required.

Requirements

Must be a U.S. citizen.
Meet one of the following qualification paths: one year of specialized experience; four years of education above the high school level at an accredited business, secretarial, or technical school, junior college, college, or university; or a qualifying combination of education and experience totaling at least 100% of the requirements.
Specialized experience includes clerical or administrative support in a medical clinic, such as greeting patients, managing phone and secure messaging systems, scheduling and coordinating appointments, maintaining electronic and paper medical records, preparing routine correspondence and reports, and supporting patient in- and out-processing.
Must be a qualified typist: 40 words per minute based on a five-minute sample with three or fewer errors.
Foreign education used to meet qualification requirements must be evaluated by a qualified private organization as equivalent to U.S. accredited education, or receive full credit for courses at a U.S.-accredited college or university.
Provide proof of U.S. citizenship.
Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
Must complete a one-year probationary period.
Direct deposit of pay is required.
Appointment may be subject to a suitability or fitness determination based on a completed background investigation.

Responsibilities

Enter, manipulate, and retrieve information and data from automated systems as appropriate to the assigned area.
Complete manual or automated request forms for individual patient orders, blood work, and other requests.
Schedule appropriate patient appointments.
Receive patients and visitors as the initial point of contact, in person or by telephone.
Monitor and manage the clinic or practice messaging system.
Provide patients, family members, staff, and others with information about practice, clinic, and hospital policies, procedures, and locations.
Maintain electronic and paper patient records according to regulations, ensuring each entry includes proper patient and health care provider identification.
Perform quality assurance monitoring of patient records using appropriate tools.