Medical Support Assistant (OA)

Military Treatment Facilities under DHA • Naval Air Station Oceana, VA

6d • Onsite

About The Position

The Medical Support Assistant (OA) serves as the initial point of contact for patients and visitors at Primary Care Family Health MTF Oceana Naval Air Station. The position supports patient access and clinic operations through appointment scheduling, record keeping, telephone coverage, appointment booking, and patient check-in. It is a Direct Hire Authority solicitation to recruit and appoint qualified candidates to competitive-service positions.

Requirements

• One year of general experience involving progressively responsible clerical, office, or other work that indicates the ability to acquire the knowledge and skills needed for the position; examples include receiving calls and visitors, scheduling appointments, and maintaining electronic or hard-copy files. Alternatively, qualify through education or a combination of education and experience.
• Alternatively, two years of education above the high school level at an accredited business, secretarial, or technical school, junior college, college, or university; or a qualifying combination of education and experience totaling at least 100% of the requirements.
• Qualified typist: type 40 words per minute on a five-minute sample with three or fewer errors.
• Must be a U.S. citizen and provide proof of U.S. citizenship.
• Must be able to obtain and maintain eligibility for a Secret security clearance or access for the duration of employment; a background investigation and credit check are required.
• Must meet applicable suitability or fitness requirements based on a completed background investigation.
• Must meet seasonal influenza vaccination requirements unless medically or religiously exempt, with exemption documentation provided upon hire; immunization screening is required.
• Hepatitis B immunization is required for positions with direct patient contact; proof of other immunizations may be required depending on the position.
• Must undergo tuberculosis testing.
• Must report to or remain at work during severe weather or other emergencies as scheduled to support mission operations.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• Must complete a one-year probationary period.
• Direct deposit of pay is required.

Responsibilities

• Serve as the initial point of contact for patients presenting for appointments.
• Schedule appointments for patients requiring a variety of examinations.
• Maintain records and handle appointment booking and patient check-in.
• Answer telephones.
• Obtain and confirm pertinent information and the purpose of each visit.

Benefits

• A comprehensive federal employee benefits package is available; eligibility depends on position type, and applicants are directed to contact the hiring agency for specific benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED