Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA • Fort Bragg, NC

17h • Onsite

About The Position

Serve as a Medical Support Assistant (Office Automation) with the Department of War at Womack Army Medical Center at Fort Bragg, North Carolina. This is a Direct Hire Authority solicitation to recruit and appoint qualified candidates to competitive-service positions. The role provides administrative support in a healthcare setting, including patient scheduling, reception, records management, and communication with patients and healthcare staff.

The position is designated Mission Essential and requires shift work. Shifts rotate on a regularly scheduled basis and may include evenings, weekends, holidays, or special situations. The incumbent must report to or remain at work during severe weather or other emergencies as scheduled to support mission operations. The position involves recurring interaction with children and youth under age 18, requires immunization screening and tuberculosis testing, and may require lifting up to 15 pounds.

Requirements

• Applicants must be U.S. citizens.
• Meet the qualification requirement through one year of specialized experience scheduling and coordinating patient appointments, maintaining medical records, verifying patient information and eligibility for healthcare services, and routing patient inquiries, messages, or requests to healthcare staff; or four years of education above high school at an accredited business, secretarial, or technical school, junior college, college, or university; or a qualifying combination of education and experience.
• Be a qualified typist: type 40 words per minute on a five-minute sample with three or fewer errors.
• Undergo a suitability or fitness determination and background investigation, including initial investigation and periodic re-verification because the duties involve recurring interaction with children and youth under age 18.
• Complete required immunization screening. Hepatitis B immunization is required for positions with direct patient contact; other immunizations may also be required depending on the position. Annual seasonal influenza vaccination is required unless a medical or religious exemption is granted and documented upon hire.
• Complete required tuberculosis testing.
• Be prepared to lift up to 15 pounds if required.
• Report to or remain at work as scheduled during severe weather or other emergencies because the position is Mission Essential.
• Work rotating shifts that may cover evenings, weekends, holidays, or special situations.
• Provide proof of U.S. citizenship.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• If using foreign education to qualify, provide an evaluation by a qualified private organization establishing equivalency to U.S. accredited education, or evidence of full credit for the courses at a U.S.-accredited college or university.
• Complete a one-year probationary period; continued employment requires written certification that it advances the public interest.
• Use Direct Deposit of Pay.

Responsibilities

• Schedule, coordinate, and maintain patient appointments in a healthcare setting.
• Receive patients and visitors and provide administrative assistance regarding clinic services, procedures, and appointments.
• Enter, retrieve, update, and verify patient information using electronic health records and other automated healthcare systems.
• Maintain patient medical records and ensure required documentation and forms are accurate and complete.
• Receive and route telephone calls, secure messages, patient inquiries, and information requiring healthcare staff attention.
• Coordinate appointments, referrals, and other administrative requirements with healthcare providers and specialty clinics.
• Perform administrative and clerical support associated with patient in-processing, care, and out-processing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED