Marketing Supervisor
About The Position
The Marketing Supervisor oversees and supports Casino Hosts and Player Development team members, helps ensure compliance with company policies and gaming regulations, and supports player development, promotions, events, and guest service. The role includes analyzing player and marketing performance, maintaining customer and promotional information, coordinating initiatives across departments and properties, and contributing to team training and operational improvements. The supervisor also manages website content, social media platforms, email marketing campaigns, promotional calendars, and communications. The position calls for professionalism, integrity, and a strong commitment to guest satisfaction.
Requirements
- Two to four years of experience in casino marketing, hospitality, customer service, sales, player development, or a related field.
- Knowledge of casino marketing concepts, player development programs, and customer loyalty initiatives.
- Strong organizational and project management skills, including the ability to manage multiple priorities and deadlines.
- Excellent verbal, written, interpersonal, and problem-solving skills.
- Strong customer service orientation and commitment to guest satisfaction.
- Ability to analyze data, identify trends, and make sound business decisions.
Nice To Haves
- Associate's or Bachelor's degree in Marketing, Business, Hospitality, Communications, or a related field; equivalent experience may be considered.
- Previous supervisory or team leadership experience.
- Experience with casino systems, player tracking systems, and marketing databases.
- Experience with Excel, Word, Outlook, Adobe Creative Suite, graphic design, or marketing content creation.
Responsibilities
- Supervise and support Casino Hosts and Player Development team members in their daily activities.
- Monitor player reinvestment and discretionary compensation for compliance with company policies and guidelines.
- Review, maintain, and update player information and customer records.
- Assist with planning and executing promotions, tournaments, giveaways, VIP events, and special events.
- Identify opportunities to reactivate inactive players and increase engagement among existing customers.
- Generate, analyze, and review reports related to player activity, promotions, and marketing performance.
- Ensure departmental policies, procedures, and service standards are followed.
- Assist with recruiting, training, coaching, and developing team members.
- Support cross-property marketing initiatives and player development programs.
- Coordinate with other departments on events, promotions, and guest experiences.
- Respond promptly and professionally to guest concerns and service recovery opportunities.
- Assist with community outreach and property awareness initiatives.
- Maintain knowledge of company programs, promotions, industry trends, and competitive market activity.
- Identify opportunities to improve operational efficiency, guest experiences, and departmental processes.
- Manage and maintain website content, social media platforms, and email marketing campaigns.
- Develop and maintain marketing schedules, promotional calendars, and communication timelines.
- Prepare and distribute promotional and event information to departments to support operational readiness.
- Comply with applicable gaming regulations, company policies, and procedures.
- Demonstrate professionalism, integrity, and commitment to exceptional guest service.
- Perform other duties as assigned.
Benefits
- Free gas (up to $3,900 annual value) or free bus passes
- Free covered parking
- Two weeks of PTO per year
- Six observed holidays with holiday pay
- Health benefits insurance package including medical, dental, vision, life insurance, short-term disability, and 401(k)
- Career development and advanced opportunities
- Tuition reimbursement
- Flexible work schedules
- Team member referral program ($600 per team member referred)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
