181 Marketing Supervisor

Leech Lake Gaming•Northern Lights Casino Marketing Dept.; Walker, MN

About The Position

The Marketing Supervisor oversees the Player Development Department and supports the creation and implementation of casino promotions. The role manages daily Player’s Club operations, helps coordinate promotions and special events, and ensures guests receive attentive service and recognition. It also supports staff training, scheduling, department administration, and the evaluation of promotions. The supervisor must maintain confidentiality, respect Native American culture, follow applicable gaming policies and regulations, and help secure the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe.

Requirements

High school graduate or GED.
Three or more years of related experience; experience in a players club or similar guest services is preferred.
One year of supervisory experience.
Strong computer skills.
Knowledge of gaming personnel policies and procedures, federal and tribal requirements, contract regulations, and Internal Controls.
Ability to establish data recording and retrieval systems.
Effective verbal and written communication skills, including the ability to develop training requirements and enhancements.
Ability to lead, mentor, and develop team members.
Ability to negotiate conflict effectively.
Must meet Tribal/State compact licensing requirements, pass a criminal background check, and submit to drug testing.
Must be physically capable of sitting, standing, and walking for long periods.
Must be able to work in internal conditions that include a smoking environment.

Nice To Haves

Experience in a players club or similar guest services.

Responsibilities

Perform all functions of supervised positions.
Oversee daily Player’s Club operations within the Player Development Department.
Ensure guests are properly serviced, recognize repeat guests, and develop positive relationships with them.
Assist with supervising, planning, organizing, and directing current and future casino promotions and special events for guests and employees.
Answer guest questions about casino operations within confidentiality requirements and refer questions to appropriate staff when needed.
Encourage guests to join the Player’s Club and assist with entering, filing, storing, modifying, and retrieving guest information and developing demographic attributes based on totals and play levels.
Support positive employee relations and guest satisfaction through ongoing staff training.
Respond to questions and requests for information from guests and employees, and address concerns about Player’s Club deficiencies.
Enforce approved policies and procedures.
Assist the Manager with training department personnel and maintaining department schedules and accurate records.
Assist the Manager in providing information for promotion evaluations.
Administer the casino Player Development Department and assist with implementing casino promotions.
Maintain knowledge of events throughout the property.
Attend and/or facilitate mandatory meetings and training.
Maintain confidentiality and operate in accordance with applicable human resource policies, departmental policies, Tribal Internal Controls, and other regulations.
Help secure the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe.
Perform other duties as assigned.