Supervisor - Marketing

Casino and•Kansas City, MO

About The Position

The Supervisor - Marketing oversees assigned marketing team members and coordinates the daily execution of casino promotions, events, and marketing campaigns. The role supports on-site promotion and event operations, guest service, internal and external coordination, recordkeeping, campaign reporting, budget monitoring, and compliance with company standards and applicable gaming requirements. The supervisor provides day-to-day direction to employees and escalates employee relations and disciplinary matters according to company procedures.

Requirements

Leadership and accountability.
Guest focus and service recovery.
Planning and attention to detail.
Collaboration and communication.
Integrity and confidentiality.
Adaptability and sound judgment.

Responsibilities

Supervise, schedule, train, coach, and support assigned marketing team members; monitor work quality, productivity, attendance, and service standards.
Coordinate the day-to-day execution of casino promotions, drawings, tournaments, loyalty offers, direct-mail campaigns, digital communications, and special events.
Review promotion details, rules, prize inventories, guest lists, signage, scripts, and operational plans for accuracy and timely completion.
Serve as an on-site marketing lead during promotions and events, resolving guest and operational issues promptly and professionally.
Partner with internal departments and external vendors to coordinate staffing, décor, collateral, prizes, food and beverage, and technical requirements.
Maintain accurate records for offers, redemptions, prizes, invoices, purchase orders, inventory, event attendance, and campaign expenses.
Use player-tracking, customer relationship management, ticketing, email, and reporting systems to support campaign execution and guest service.
Track campaign and event results, including participation, response, redemption, revenue, and expense information; prepare timely recap reports and recommendations.
Ensure marketing activities follow approved rules, internal controls, brand standards, responsible gaming practices, privacy requirements, and applicable gaming regulations.
Safeguard confidential guest, employee, and business information.
Assist with budget monitoring and identify opportunities to improve efficiency, engagement, and return on marketing investment.
Perform other duties as assigned.
Provide day-to-day direction to assigned employees, including work assignments, scheduling, training, coaching, performance feedback, and policy enforcement.
Escalate employee relations and disciplinary matters in accordance with company procedures.