Supervisor - Marketing
About The Position
The Supervisor - Marketing oversees assigned marketing team members and coordinates the day-to-day execution of casino promotions, events, campaigns, and guest offers. The role provides on-site leadership during promotions and events, coordinates with internal departments and external vendors, and supports accurate campaign administration, reporting, and guest service. The position monitors campaign and event results, assists with budget oversight, and ensures marketing activities comply with approved rules, internal controls, brand standards, responsible gaming practices, privacy requirements, and applicable gaming regulations. It also safeguards confidential information and performs other duties as assigned.
Responsibilities
- Supervise, schedule, train, coach, and support assigned marketing team members; monitor work quality, productivity, attendance, and service standards.
- Coordinate the day-to-day execution of casino promotions, drawings, tournaments, loyalty offers, direct-mail campaigns, digital communications, and special events.
- Review promotion details, rules, prize inventories, guest lists, signage, scripts, and operational plans for accuracy and timely completion.
- Serve as an on-site marketing lead during promotions and events, resolving guest and operational issues promptly and professionally.
- Partner with internal departments and external vendors to coordinate staffing, décor, collateral, prizes, food and beverage, and technical requirements.
- Maintain accurate records for offers, redemptions, prizes, invoices, purchase orders, inventory, event attendance, and campaign expenses.
- Use player-tracking, customer relationship management, ticketing, email, and reporting systems to support campaign execution and guest service.
- Track campaign and event results, including participation, response, redemption, revenue, and expense information; prepare timely recap reports and recommendations.
- Ensure marketing activities follow approved rules, internal controls, brand standards, responsible gaming practices, privacy requirements, and applicable gaming regulations.
- Safeguard confidential guest, employee, and business information.
- Assist with budget monitoring and identify opportunities to improve efficiency, engagement, and return on marketing investment.
- Provide day-to-day direction to assigned employees, including work assignments, scheduling, training, coaching, performance feedback, and policy enforcement.
- Escalate employee relations and disciplinary matters in accordance with company procedures.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
