Marketing Social Channel and Community Manager

NICE • Hoboken, NJ

4d

About The Position

NiCE is seeking a hands-on Social Channel & Community Manager to manage the global NiCE and NiCE Cognigy social presence, primarily on LinkedIn and YouTube. The role combines channel management, social listening, editorial judgment, and community engagement. Working with the Global Social Lead and Social Content Creator, the manager will identify relevant conversations, develop content ideas, and build an engaging daily presence for the brands.

The manager will coordinate and publish channel content, tailor execution to each platform, engage with audiences, and identify opportunities in industry conversations. They will shape the editorial calendar, partner with the Social Content Creator and cross-functional marketing teams, monitor performance, recommend improvements, and support social advocacy by executives, subject matter experts, and employees.

Success means reliable channel operations, active and responsive audience experiences, and consistent use of listening insights to inform content. The role aims to improve relevant audience growth, meaningful engagement, and content performance through ongoing learning and optimization. NiCE is an equal opportunity employer.

Requirements

• 2–5 years of hands-on social media experience, including independent management of multiple brand channels, community engagement, social listening, and performance optimization.
• Bachelor’s degree in Marketing or a related field, or experience.
• Strong experience with LinkedIn and YouTube, plus working knowledge of other major social platforms.
• Excellent writing and editorial judgment, with the ability to make complex topics accessible and engaging.
• A track record of translating audience insights and trends into relevant content opportunities.
• Experience with social publishing, listening, and analytics tools.
• Strong organization, sound judgment, and the ability to manage competing priorities.
• Ability to collaborate globally, including regular working-hour overlap with a Berlin-based manager.

Nice To Haves

• Experience in B2B technology or a similarly complex industry.

Responsibilities

• Manage day-to-day channel calendar coordination, scheduling, publishing, and account management, tailoring execution to each channel’s audience and strategy.
• Monitor audience conversations, industry developments, and platform trends; translate insights into relevant post ideas and opportunities to participate.
• Engage with audiences on NiCE channels and in relevant industry conversations, responding thoughtfully and escalating issues when needed.
• Shape the editorial calendar by balancing original engagement content, timely opportunities, and priority brand and campaign initiatives.
• Work with the Social Content Creator to turn ideas and listening insights into compelling, channel-native content.
• Collaborate with brand, communications, campaign, product marketing, and regional teams to bring useful stories and perspectives to social.
• Track audience and content performance, share actionable insights, and recommend changes to strengthen engagement and channel effectiveness.
• Help executives, subject matter experts, and employees participate through agreed social programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level