Marketing Social Channel and Community Manager

NICE • Hoboken, NJ

4d

About The Position

NiCE is seeking a hands-on Social Channel & Community Manager to manage the global NiCE and NiCE Cognigy social presence, with a primary focus on LinkedIn and YouTube. The role combines channel management, social listening, editorial judgment and community engagement. Working with the Global Social Lead and Social Content Creator, the manager will identify relevant conversations, develop content ideas and build an engaging daily presence for the brands.

Success means channels run reliably, audiences experience an active and responsive brand, and listening consistently informs content. The role will contribute to relevant audience growth, meaningful engagement and improved content performance through ongoing learning and optimization.

Requirements

• 2–5 years of hands-on social media experience, including independent management of multiple brand channels, community engagement, social listening and performance optimization.
• Bachelor’s degree in Marketing or a related field, or equivalent experience.
• Strong experience with LinkedIn and YouTube, plus working knowledge of other major social platforms.
• Excellent writing and editorial judgment, with the ability to make complex topics accessible and engaging.
• A track record of translating audience insights and trends into relevant content opportunities.
• Experience with social publishing, listening and analytics tools.
• Strong organization, sound judgment and the ability to manage competing priorities.
• Ability to collaborate globally, including regular working-hour overlap with a Berlin-based manager.

Nice To Haves

• Experience in B2B technology or a similarly complex industry is strongly preferred.

Responsibilities

• Own day-to-day social calendar coordination, scheduling, publishing and account management, tailoring execution to each channel’s audience and strategy.
• Monitor audience conversations, industry developments and platform trends, and translate insights into post ideas and opportunities to participate.
• Engage with audiences on NiCE channels and in relevant industry conversations, responding thoughtfully and escalating issues when needed.
• Shape the editorial calendar by balancing original engagement content, timely opportunities, and priority brand and campaign initiatives.
• Work with the Social Content Creator to turn ideas and listening insights into compelling, channel-native content.
• Partner with brand, communications, campaign, product marketing and regional teams to bring useful stories and perspectives to social.
• Track audience and content performance, share actionable insights and recommend changes to strengthen engagement and channel effectiveness.
• Help executives, subject matter experts and employees participate through agreed social programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level