Manager, Program Management

Assurant•Lewisville, TX

About The Position

Serve as the primary operational and strategic liaison among the client, Account Team, and operational units, including Device Care Centers (DCCs). Lead day-to-day coordination of Device Lifecycle Management operations and other assigned initiatives. Monitor KPIs and SLAs; deliver project management and revenue and growth initiatives; mitigate operational risks; and provide business intelligence, reporting, and continuous-improvement recommendations to support client and business outcomes. Manage stakeholder relationships and client-facing communications, coordinate multiple client initiatives and workstreams, align priorities, and translate client needs into operational plans. Monitor program timelines, goals, deliverables, and performance, resolve dependencies and escalations, and provide operational and business insights. Work with account, operations, finance, and supply chain teams to improve device lifecycle and reverse-logistics performance, recovery value, profitability, and client outcomes. Identify process inefficiencies, support process re-engineering, streamline workflows, and contribute to operational best practices. Proactively manage program risks and issues, developing mitigation and contingency plans to minimize operational disruption.

Requirements

Bachelor’s degree in Business, Operations, Project or Program Management, or a related field, or equivalent experience.
5+ years of experience managing multiple, interrelated projects concurrently is preferred.
Demonstrated experience in client relations, account management, program leadership, operations, data analytics, and device lifecycle management.
Working knowledge of supply chain operations for mobile devices and other electronics, including reverse logistics.
Working knowledge of client financial arrangements and contract terms, account-level financial performance, billing, and reporting.
Strong leadership, influencing, stakeholder-management, and cross-functional coordination capabilities.
Excellent written and verbal communication, presentation, executive-level reporting, meeting facilitation, and follow-through skills.
Ability to manage complex, multi-workstream programs in a highly matrixed environment.
Strong analytical, problem-solving, strategic-thinking, organizational, and continuous-improvement skills.
Ability to connect operational performance and cost drivers to client financial outcomes.
Proficiency with data analytics and reporting tools such as Excel, SQL, or Power BI.
Executive presence and ability to build trust, influence decisions, and communicate effectively in client-facing environments.
Ability to prioritize and multitask while balancing long-term strategy with practical execution.

Nice To Haves

5+ years of experience managing multiple, interrelated projects concurrently is preferred.

Responsibilities

Serve as the day-to-day point of contact for Account Executive stakeholders and maintain relationships with DCC operational leadership and cross-functional partners.
Support and deliver client-facing business reviews, performance updates, and operational readouts.
Coordinate multiple client initiatives and workstreams, align priorities, and translate client needs into operational plans.
Track program goals, timelines, and deliverables, and communicate performance against objectives and expectations.
Resolve operational dependencies and provide business and operational insights and recommendations.
Identify process inefficiencies, influence process re-engineering, streamline workflows, improve performance, and contribute to operational best practices.
Monitor operational and financial performance across device lifecycle and reverse-logistics programs.
Partner with account, operations, finance, and supply chain teams to optimize recovery value, profitability, and client outcomes.
Manage program-level escalations, cross-project risks, and issue-resolution pathways.
Develop mitigation and contingency plans to minimize operational disruption.
Lead coordinated execution across multiple client initiatives, aligning account leadership, client stakeholders, delivery teams, and DCC operations.
Monitor KPIs and SLAs and deliver project management and revenue or growth initiatives.
Provide business intelligence, reporting, and continuous-improvement recommendations.