Program Management Manager

Oracle • Nashville, TN

1d • Onsite

About The Position

Oracle is seeking a hands-on Operations Manager to lead a team responsible for cloud infrastructure operations, client disaster recovery environments, operational project delivery, and enterprise healthcare technology solutions. The role combines people leadership, cloud operations, project management, and client relationship management. The manager will oversee approximately eight operations associates while also participating in provisioning, maintaining, and supporting Oracle Cloud Infrastructure (OCI) environments, CareAware cloud solutions, and infrastructure supporting Oracle Health applications. The position is based in Nashville, Tennessee, and relocation assistance is offered.

The manager leads client disaster recovery infrastructure projects from planning through implementation, validation, and ongoing support, and serves as a primary contact for clients and internal stakeholders. They coordinate client meetings, status updates, infrastructure requirements, testing, and operational readiness. The role also involves using OCI tools to provision compute resources, coordinate network configuration requests, troubleshoot basic connectivity issues, and collaborate with networking, virtualization, DevOps, infrastructure, and application teams.

The position supports infrastructure and cloud environments associated with Oracle Health applications, including Cerner Millennium EHR and CareAware. The manager coordinates operational projects such as migrations, upgrades, modernization, and service improvements; oversees Jira workflows and project tracking; maintains documentation and operational procedures; and drives process improvements. Success requires balancing team management with hands-on operational execution, client communication, and delivery of reliable services for mission-critical healthcare environments. Cerner Millennium experience is strongly preferred.

The stated U.S. hiring range is $101,400 to $209,500 per annum. The role may be eligible for bonus and equity. Oracle offers a comprehensive benefits package, including medical, dental, and vision insurance; disability and life insurance; flexible spending accounts; commuter and parking benefits; a 401(k) plan with company match; paid time off and holidays; paid sick leave; paid parental leave; adoption assistance; an employee stock purchase plan; financial planning and group legal services; and voluntary insurance benefits.

Requirements

• Experience in IT operations, infrastructure management, cloud services, service delivery, or a related operational leadership role.
• Demonstrated experience leading, supervising, or mentoring operations professionals.
• Strong project management and organizational skills, including the ability to manage multiple concurrent infrastructure and operational initiatives.
• Working knowledge of cloud infrastructure concepts, including virtual machines, compute resources, networking, and infrastructure provisioning.
• Experience working with Oracle Cloud Infrastructure (OCI) or a comparable enterprise cloud platform.
• Understanding of networking fundamentals, including IP addressing, subnets, routing, ACLs, security groups, and basic connectivity troubleshooting.
• Experience coordinating client-facing operational projects and communicating with diverse stakeholders.
• Familiarity with disaster recovery concepts, infrastructure availability, business continuity, and operational support processes.
• Experience using Jira or similar platforms for project tracking, support ticket management, and workload assignment.
• Strong analytical, problem-solving, troubleshooting, and escalation management skills.
• Excellent written and verbal communication skills, including the ability to lead client meetings and provide clear operational project updates.
• Ability to balance strategic team management responsibilities with hands-on infrastructure and operational work.
• Understanding of operational change management and service availability requirements in enterprise production environments.

Nice To Haves

• Experience supporting Cerner Millennium EHR environments, particularly in infrastructure operations, application support coordination, upgrades, migrations, or disaster recovery.
• Familiarity with the Cerner Millennium ecosystem, its supporting infrastructure and application dependencies, and its integration with Oracle Health solutions.
• Experience working within Oracle Health, Cerner, or comparable enterprise healthcare technology environments.
• Understanding of the operational requirements of mission-critical EHR systems in hospital or health system environments.
• Experience coordinating infrastructure changes, maintenance, or application upgrades affecting Cerner Millennium environments.
• Familiarity with CareAware applications and their integration or operational dependencies in the Oracle Health ecosystem.
• Experience collaborating with healthcare client IT departments, application support teams, infrastructure teams, and implementation stakeholders.
• Knowledge of healthcare IT service availability, business continuity, change management, and disaster recovery considerations.
• Direct experience administering or supporting OCI, including compute instances, virtual cloud networks, subnets, security lists, and network security groups.
• Familiarity with disaster recovery infrastructure planning, testing, failover coordination, and environment maintenance.
• Experience managing cloud appliance procurement, hardware deployment, or vendor coordination.
• Experience working with HPE infrastructure or enterprise hardware vendors.
• Knowledge of Windows Server infrastructure, operating system migrations, virtualization, and server lifecycle management.
• Experience collaborating with DevOps, network operations, virtualization operations, and application development teams.
• Familiarity with ITIL processes, change management, incident management, and production support operations.
• Experience developing Jira templates, workflow improvements, infrastructure documentation, and standardized operational processes.
• Experience coordinating operational projects across geographically distributed teams and international client environments.
• Relevant cloud, infrastructure, project management, or IT service management certifications.
• Ability to coordinate cloud provisioning, client disaster recovery meetings, Jira assignments, and OCI Console operations while coaching team members.

Responsibilities

• Directly manage, coach, mentor, and support the professional development of approximately eight operations associates.
• Manage day-to-day team operations, workload distribution, project assignments, support responsibilities, resource planning, and team capacity.
• Establish and coordinate on-call rotations for production environments, critical infrastructure, and client support.
• Conduct one-on-one meetings, performance evaluations, development discussions, and team meetings; promote accountability, collaboration, knowledge sharing, and continuous improvement.
• Coordinate escalations, remove operational blockers, and ensure critical issues receive appropriate attention and resolution.
• Lead client disaster recovery infrastructure projects from planning through implementation, validation, and ongoing operational support.
• Serve as a primary contact for clients and internal stakeholders on disaster recovery environments, timelines, infrastructure requirements, and operational readiness.
• Facilitate recurring weekly client meetings to review environment health, project progress, issues, changes, and operational priorities.
• Provide status reports, project updates, risk assessments, and action-item tracking for client disaster recovery environments.
• Coordinate with infrastructure, networking, virtualization, and application teams to ensure disaster recovery environments meet operational requirements.
• Oversee infrastructure provisioning, configuration requests, maintenance activities, environment readiness, and disaster recovery testing and validation.
• Track project milestones, dependencies, issues, and deliverables using Jira and other project management tools.
• Identify and escalate risks that could affect client recovery capabilities, service availability, or project timelines.
• Maintain documentation of disaster recovery environments, infrastructure configurations, client requirements, and operational procedures.
• Coordinate disaster recovery planning and operational readiness for healthcare application environments, including Cerner Millennium and related Oracle Health solutions where applicable.
• Use the OCI Console and associated tools to provision, configure, and maintain cloud infrastructure resources.
• Provision and manage OCI compute instances, including virtual machine creation, configuration, and deployment.
• Coordinate and implement network ACL and NSG requests according to security and change management procedures.
• Support VCN configurations, subnet assignments, and network connectivity requirements; perform basic network troubleshooting in OCI.
• Collaborate with networking, virtualization, DevOps, and infrastructure operations teams to investigate and resolve cloud infrastructure issues.
• Assist with infrastructure upgrades, migrations, resource changes, and environment maintenance; document and communicate changes to affected stakeholders.
• Support infrastructure reliability, security, availability, and disaster recovery readiness practices.
• Coordinate infrastructure and cloud operations associated with Oracle Health applications, including Cerner Millennium EHR and CareAware solutions.
• Work with application teams, infrastructure operations, networking, and clients to coordinate provisioning, upgrades, migrations, and operational support.
• Apply knowledge of Cerner Millennium environments and healthcare application dependencies to identify infrastructure risks and coordinate resolution.
• Coordinate infrastructure changes that may affect Millennium-connected applications, integrations, or supporting healthcare services.
• Support availability, reliability, and continuity of mission-critical healthcare systems; coordinate escalations for infrastructure issues affecting applications.
• Oversee concurrent operational initiatives involving cloud infrastructure, application migrations, client upgrades, disaster recovery, and service improvements.
• Assign and prioritize project work and Jira tickets based on business needs, complexity, resources, and client commitments.
• Coordinate across product engineering, networking, virtualization, DevOps, consulting, and client-facing teams to execute projects.
• Lead infrastructure modernization and migration initiatives, including operating system upgrades and legacy server replacement.
• Work with clients to establish migration timelines, resolve dependencies, and encourage adoption of supported infrastructure platforms.
• Identify opportunities to reduce infrastructure costs, third-party licensing expenses, operational overhead, and infrastructure-related risks.
• Maintain project schedules, action items, risks, dependencies, and status communications while balancing planned work and unplanned escalations.
• Develop and improve Jira workflows, issue and project templates, and operational tracking processes.
• Create standardized project and support request templates and repeatable procedures for client onboarding, cloud provisioning, infrastructure requests, disaster recovery support, and project delivery.
• Improve coordination among account managers, project managers, operations associates, and engineering teams.
• Identify opportunities to automate repetitive administrative or operational tasks.
• Maintain infrastructure documentation, operational runbooks, escalation procedures, and project records.
• Drive continuous improvement initiatives that increase team productivity, reduce manual effort, and improve client service delivery.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability
• Long-term disability
• Life insurance and AD&D
• Supplemental life insurance for employees and eligible family members
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Flexible vacation for eligible salaried employees or accrued vacation for other eligible employees
• 11 paid holidays
• Paid sick leave
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal benefits
• Voluntary auto, homeowner, and pet insurance
• Relocation assistance
• Potential bonus and equity eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed