Program Management Manager

Oracle•Nashville, TN

6d•$101,400 - $209,500

About The Position

Oracle is seeking a hands-on Operations Manager to lead a team responsible for cloud infrastructure operations, client disaster recovery environments, operational project delivery, and enterprise healthcare technology solutions. The position blends people leadership, cloud operations, project management, and client relationship management. The manager will oversee approximately eight operations associates while participating in provisioning, maintaining, and supporting Oracle Cloud Infrastructure (OCI), CareAware cloud solutions, and infrastructure supporting Oracle Health applications. The role leads client disaster recovery projects from planning through implementation, validation, and ongoing support; coordinates OCI compute and networking work; and supports operational initiatives such as application migrations, client upgrades, and infrastructure modernization. It also involves client communication, project and ticket tracking in Jira, process improvement, documentation, and cross-functional coordination. The successful candidate balances team management with hands-on operational execution and helps maintain availability and continuity for mission-critical healthcare systems. Cerner Millennium EHR experience is strongly preferred. The position is based in Nashville, Tennessee, and relocation assistance is offered.

Requirements

Experience in IT operations, infrastructure management, cloud services, service delivery, or a related operational leadership role.
Demonstrated experience leading, supervising, or mentoring operations professionals.
Strong project management and organizational skills, including the ability to manage multiple concurrent initiatives.
Working knowledge of cloud infrastructure concepts, including virtual machines, compute resources, networking, and provisioning.
Experience with Oracle Cloud Infrastructure (OCI) or a comparable enterprise cloud platform.
Understanding of networking fundamentals, including IP addressing, subnets, routing, ACLs, security groups, and basic connectivity troubleshooting.
Experience coordinating client-facing operational projects and communicating with diverse stakeholders.
Familiarity with disaster recovery, infrastructure availability, business continuity, and operational support processes.
Experience using Jira or similar platforms for project tracking, support ticket management, and workload assignment.
Strong analytical, problem-solving, troubleshooting, and escalation-management skills.
Excellent written and verbal communication skills, including leading client meetings and providing clear project updates.
Ability to balance strategic team management with hands-on infrastructure and operational work.
Understanding of operational change management and service availability requirements in enterprise production environments.

Nice To Haves

Experience supporting Cerner Millennium EHR environments, especially infrastructure operations, application support coordination, upgrades, migrations, or disaster recovery.
Familiarity with the Cerner Millennium ecosystem, infrastructure, application dependencies, and integration with Oracle Health solutions.
Experience in Oracle Health, Cerner, or comparable enterprise healthcare technology environments.
Understanding of operational requirements for mission-critical EHR systems in hospital or health system environments.
Experience coordinating infrastructure changes, maintenance, or application upgrades affecting Cerner Millennium environments.
Familiarity with CareAware applications and their operational dependencies within the Oracle Health ecosystem.
Experience collaborating with healthcare client IT departments, application support teams, infrastructure teams, and implementation stakeholders.
Knowledge of healthcare IT availability, business continuity, change management, and disaster recovery.
Direct OCI administration or support experience, including compute instances, VCNs, subnets, security lists, and NSGs.
Experience with disaster recovery infrastructure planning, testing, failover coordination, and environment maintenance.
Experience managing cloud appliance procurement, hardware deployment, or vendor coordination.
Experience with HPE infrastructure or enterprise hardware vendors.
Knowledge of Windows Server infrastructure, operating system migrations, virtualization, and server lifecycle management.
Experience collaborating with DevOps, network operations, virtualization operations, and application development teams.
Familiarity with ITIL, change management, incident management, and production support operations.
Experience developing Jira templates, improving workflows, and creating infrastructure documentation and standardized operational processes.
Experience coordinating projects across geographically distributed teams and international client environments.
Relevant cloud, infrastructure, project management, or IT service management certifications.

Responsibilities

Directly manage, coach, mentor, and support the professional development of approximately eight operations associates.
Manage team workload, project assignments, support responsibilities, staffing resources, priorities, and on-call rotations.
Conduct one-on-ones, performance evaluations, development discussions, and team meetings; promote accountability, collaboration, knowledge sharing, and continuous improvement.
Coordinate escalations, remove operational blockers, and ensure critical issues receive appropriate attention and resolution.
Lead client disaster recovery infrastructure projects from planning through implementation, validation, and ongoing operational support.
Serve as a primary contact for clients and internal stakeholders on disaster recovery environments, timelines, infrastructure requirements, and operational readiness.
Lead recurring client meetings and provide status reports, project updates, risk assessments, and action-item tracking.
Coordinate with infrastructure, networking, virtualization, and application teams on disaster recovery requirements, provisioning, configuration, maintenance, testing, and readiness.
Track project milestones, dependencies, infrastructure issues, and deliverables using Jira and other project management tools.
Identify and escalate risks affecting recovery capabilities, availability, service continuity, or project timelines; maintain DR environment documentation and procedures.
Use OCI Console and associated tools to provision, configure, and maintain cloud resources, including compute instances, virtual cloud networks, and subnets.
Coordinate and implement network ACL and NSG requests under established security and change-management procedures; troubleshoot basic cloud networking and connectivity issues.
Collaborate with networking, virtualization, DevOps, and infrastructure teams to resolve issues and support upgrades, migrations, resource changes, and maintenance.
Coordinate operational management of infrastructure and cloud environments supporting Oracle Health applications, including Cerner Millennium and CareAware.
Work with application teams, infrastructure operations, networking teams, and clients on provisioning, upgrades, migrations, operational support, and changes affecting healthcare applications.
Coordinate concurrent operational initiatives involving cloud infrastructure, migrations, client upgrades, disaster recovery, and service improvements.
Assign and prioritize project work and Jira tickets based on business needs, complexity, resources, and client commitments.
Lead infrastructure modernization and migration initiatives, including operating system upgrades and legacy server replacement; coordinate timelines and dependencies with clients.
Identify opportunities to reduce infrastructure costs, licensing expenses, operational overhead, and infrastructure-related risks.
Develop and improve Jira workflows, issue and project templates, operational tracking processes, and standardized procedures for onboarding, provisioning, support, and delivery.
Maintain infrastructure documentation, runbooks, escalation procedures, project records, and operational processes; identify opportunities to automate repetitive tasks.
Coordinate across engineering, networking, virtualization, DevOps, consulting, project management, operations, account management, and client-facing teams to improve service delivery.