Program Management Manager

RSM•Boston, MA

About The Position

As a Manager within RSM’s Program and Project Management (PPM) practice, this role serves as a delivery leader for complex Microsoft programs and major workstreams. The manager owns execution across multi-workstream initiatives and acts as a trusted advisor to VP- and Director-level client stakeholders, partnering closely with Directors and Principals. The position leads delivery across the Microsoft ecosystem, including Dynamics 365 ERP and CE, Power Platform, Microsoft Fabric, Azure integration services, and AI-enabled solutions such as Microsoft 365 Copilot. It offers a path to Director based on performance, scope leadership, and client impact. The role is accountable for program schedules, quality, financial performance, and client satisfaction. It establishes project governance, applies delivery methodologies suited to client and program needs, leads change management activities, supports data and analytics delivery, and serves as an escalation point for project-level risks. It also supports client relationships and business development, contributes to practice leadership and talent development, and collaborates across firm teams. Travel may be required up to 50%.

Requirements

At least 8 years of progressive experience delivering enterprise programs and projects in a management consulting environment.
Proven delivery of Microsoft-based programs or workstreams with budgets of $3M or more and teams of at least 8 resources.
Solid experience with Dynamics 365 ERP, Dynamics 365 CE, Power Platform, Azure integration services, and Microsoft-aligned ISV solutions.
Strong understanding of project and program governance, financial tracking, risk management, issue resolution, and stakeholder communication.
Experience supporting Organizational Change Management activities on enterprise Microsoft implementations.
Client-facing experience engaging VP- and Director-level stakeholders.
Experience engaging with Microsoft field teams and co-sell programs.
Experience delivering Microsoft solutions in one or more industries such as Manufacturing, Financial Services, Professional Services, Healthcare, or Public Sector.
Thorough understanding of the Microsoft FastTrack organization and Success by Design framework, including solution envisioning, implementation planning, deployment readiness, and adoption governance.
Bachelor’s degree required.
Ability to travel up to 50%.

Nice To Haves

Experience leading Microsoft ERP or CRM modernization workstreams on Dynamics 365 or related platforms.
Familiarity with hybrid delivery methodologies, including SAFe, Scrum, and traditional waterfall.
Exposure to Microsoft Fabric, Microsoft Purview, and Power BI in a delivery or advisory context.
Familiarity with Microsoft 365 Copilot, Copilot Studio, or Azure OpenAI Service in client engagements.
Experience supporting business development activities, including proposal writing and SOW development.
Working knowledge of Microsoft commercial licensing models, including EA, MCA, MPSA, and CSP.
Strong analytical and critical-thinking skills.
Passion for developing junior team members and building high-performing teams.
Ability to collaborate effectively across cross-functional teams.
Demonstrated ability to manage multiple priorities in fast-paced client environments.
Collaborative delivery experience using structured partner methodologies such as Microsoft Success by Design, SAP Activate, Oracle Unified Method (OUM), or Salesforce Implementation Frameworks.
Preferred certifications: PMP – Project Management Professional (PMI); PMI-ACP – PMI Agile Certified Practitioner; Certified Scrum Master (CSM) or Professional Scrum Master (PSM); SAFe Agilist (SA); Prosci Change Management Certification (ADKAR).
Beneficial Microsoft certifications: MB-300: Microsoft Dynamics 365 Finance and Operations Core; PL-200: Microsoft Power Platform Functional Consultant; AZ-900: Microsoft Azure Fundamentals; AI-900: Microsoft Azure AI Fundamentals; PL-900: Microsoft Power Platform Fundamentals.

Responsibilities

Lead delivery of Microsoft programs and major workstreams with budgets of $3M–$8M and teams of 10–20 resources, with accountability for schedule, quality, financial performance, and client satisfaction.
Manage multi-workstream initiatives across Dynamics 365 ERP, Dynamics 365 CE, Power Platform, Microsoft Fabric, and Azure integration services.
Lead components of AI-enabled transformation programs using Microsoft 365 Copilot, Copilot Studio, and Azure OpenAI Service.
Establish and operate project governance, including integrated plans, RAID management, financial tracking, and executive-ready status reporting.
Apply hybrid delivery methodologies, including SAFe, Scrum, and waterfall, tailored to client maturity and program complexity.
Lead Organizational Change Management activities for Microsoft implementations affecting 100–500+ users, supporting adoption and readiness.
Support data and analytics delivery using Microsoft Fabric, Power BI, and Purview.
Serve as the primary escalation point for project-level risks and partner with Directors on program-level escalations.
Maintain working knowledge of Microsoft commercial licensing models and their implications for scope and delivery planning.
Build trusted working relationships with VP- and Director-level client stakeholders across technology and business functions.
Support Microsoft co-sell motions by coordinating with Microsoft CSAMs, sellers, and partner teams under Director guidance.
Support proposal development, SOW creation, estimating, and pursuit activities for Microsoft programs.
Identify and communicate opportunities for account expansion and follow-on work.
Participate in steering committees and executive governance forums.
Contribute to firm thought leadership, client case studies, and Microsoft partner community activities.
Lead, coach, and mentor consultants and senior consultants across Microsoft delivery engagements.
Contribute to recruiting, onboarding, and skills development for Microsoft PPM roles.
Support the development and adoption of delivery standards, templates, and governance assets.
Collaborate across technology, finance, operations, and industry teams.
Foster accountability, continuous learning, and client-first delivery.