Program Management Manager

Flex•Milpitas, CA

2d•Onsite

About The Position

Flex is seeking a Program Management Manager in Milpitas, California, to manage and oversee the end-to-end product lifecycle for a manufacturing program. The role ensures production, quality, safety, and cost targets are met, maintains efficient manufacturing operations, and aligns project timelines with manufacturing capacity and customer expectations. It focuses on forecast accuracy, manufacturing cost management, and customer satisfaction and performance. The manager leads cross-functional teams and resources, oversees project planning and execution, manages customer relationships and escalations, and drives operational excellence and continuous improvement. The role also monitors financial performance and program KPIs, manages risks and scope changes, supports procurement and inventory planning, ensures contract compliance, and maintains program reporting and documentation. Customer ESG and sustainability requirements are to be implemented as agreed and vetted by the Commercial Teams.

Requirements

Bachelor's degree in Supply Chain Management, Engineering, Business Administration, or Operations Management.
Typically requires 7 or more years of program or project management experience in engineering, production, operations, supply chain, or related management in a manufacturing environment, including EMS.
Experience in manufacturing or industrial industry roles involving supply chain, engineering, finance, and operations planning.
Deep understanding and extensive experience, with the ability to handle complex tasks using a high level of knowledge and skill.
Ability to teach or develop others.
Ability to direct cross-functional teams whose members do not report directly to the role.
Models appropriate behavior in support of Flex values and holds others accountable for commitments.
Ability to manage and oversee day-to-day activities, track project progress, and maintain accurate project documentation and stakeholder reports.

Responsibilities

Manage manufacturing cost commitments against the forecast, monitor financial performance and forecast variances, and drive improvement actions.
Lead cross-functional teams and coordinate work across departments.
Plan, execute, and deliver projects on time and within manufacturing cost forecasts; define and manage scope, goals, timelines, and deliverables.
Represent the site and program to customers, address customer needs, support customer visits, and provide regular project updates.
Monitor and report KPIs related to customer satisfaction, on-time delivery, quality, accounts receivable, and financial performance.
Identify project risks and implement mitigation strategies.
Ensure site services and activities comply with contracts and agreements; escalate non-contractual situations to GAMs for proposal.
Manage changes to scope, schedule, and resources, including Engineering Change Orders (ECOs) and Product Change Notifications (PCNs), and coordinate commercial resolution of change impacts.
Align demand forecasts with production capacity for labor, machines, and materials, and support accurate forecast and demand planning.
Track potential claims and recoveries and address them with the commercial team for timely resolution.
Oversee site inventory levels to ensure adequate production supply.
Ensure deliverables meet quality standards and customer expectations.
Provide regular program updates and maintain comprehensive documentation.
Drive process improvements and operational efficiencies, including participation in lean initiatives.
Implement customer ESG and sustainability requirements as agreed and vetted by Commercial Teams.
Oversee day-to-day activities, support cross-functional team members with resources, track progress and performance, and provide updates to stakeholders.
Prepare project reports and presentations, facilitate meetings, and present updates to stakeholders and senior leaders.