Program Management Manager

Flex•Milpitas, CA

3d•$153,100 - $210,500

About The Position

Flex is seeking a Program Management Manager in Milpitas, California, to manage and oversee the end-to-end product lifecycle for a manufacturing program. The role is accountable for meeting production, quality, safety, and cost targets; maintaining efficient manufacturing operations; and aligning forecast accuracy, manufacturing costs, project timelines, and manufacturing capacity with customer program needs. The manager provides strategic leadership across cross-functional teams, optimizes operational processes, and drives continuous improvement to support customer satisfaction and manufacturing performance. The position represents the site to customers, leads cross-functional program execution, manages financial and operational performance, and ensures that site activities comply with customer contracts and requirements. It also oversees planning, procurement execution, forecasts, inventory, quality, risks, claims, scope changes, and program reporting. The role is expected to provide direction to teams that do not report directly to the manager, support team members, track project progress, and maintain accurate documentation.

Requirements

Bachelor's degree in Supply Chain Management, Engineering, Business Administration, Operations Management, or a related area.
Typically 7 or more years of program or project management experience in engineering, production, operations, supply chain, or related management in a manufacturing (EMS) environment.
Experience in manufacturing or industrial industries, including supply chain, engineering, finance, or operations planning positions.
Deep understanding and extensive experience, with the ability to handle complex tasks and teach or develop others.
Ability to lead and direct cross-functional teams whose members do not report directly to the role.
Ability to model Flex values and hold others accountable for commitments and contributions.
Ability to oversee day-to-day activities, track project progress and performance, and maintain accurate documentation and stakeholder reports.

Responsibilities

Interface with customers to solve problems, build relationships, manage escalations, support customer visits, and provide regular project updates.
Lead small- to medium-sized projects and cross-functional teams from initiation through completion.
Participate in project planning and cross-departmental initiatives; contribute to timelines and deliverables and facilitate alignment meetings.
Present project updates to stakeholders and senior leaders and prepare reports or presentations on project progress and outcomes.
Participate in lean initiatives.
Manage program profit and loss, financial performance, manufacturing costs, forecast variances, and improvement actions.
Coordinate cross-functional team efforts across departments and provide direction, resources, and support to team members.
Plan and oversee project execution and delivery, ensuring work meets schedules and manufacturing cost forecasts; define and manage scope, goals, timelines, and deliverables.
Monitor customer satisfaction, on-time delivery, quality, accounts receivable, and financial performance KPIs.
Identify project risks and implement mitigation strategies.
Ensure site services and activities comply with contracts and agreements; escalate non-contractual matters to GAMs for proposal.
Manage changes to project scope, schedule, and resources, including Engineering Change Orders and Product Change Notifications, and address commercial impacts of change requests.
Align demand forecasts with production capacity for labor, machinery, and materials, and support accurate forecast and demand planning.
Track variances to identify potential claims and recoveries and coordinate timely resolution with the commercial team.
Oversee site inventory levels to ensure adequate production supply.
Ensure deliverables meet quality standards and customer expectations.
Provide regular program updates and maintain comprehensive, accurate documentation and stakeholder reports.
Drive process improvements and operational efficiencies.
Implement customer ESG and sustainability requirements as agreed to and vetted by commercial teams.