Manager, Program Management

ConnectiveRx • Whippany, NJ

1d

About The Position

The Manager, Program Management manages key aspects of client relationships to implement current messaging solutions and grow business across ConnectiveRx accounts. The role serves as a day-to-day client contact for requests requiring a strong understanding of ConnectiveRx’s end-to-end processes and solutions. It contributes to new business opportunities, including Requests for Proposals (RFPs) and Statements of Work (SOWs), and develops client presentations and communications. The manager also coordinates program setup, monitors performance, provides reporting and invoicing, and analyzes financial and performance data to recommend actionable steps for clients and ConnectiveRx.

Requirements

• Bachelor’s degree or equivalent experience.
• 3–5 years of account management experience with client relationship management responsibility, or related sales experience in the life sciences or related healthcare service provider industry.
• Strong knowledge of and ability to complete Requests for Proposals (RFPs).
• Strong knowledge of contracting processes and ability to route Statements of Work (SOWs), Purchase Orders (POs), Insertion Orders (IOs), and similar documents.
• Broad knowledge of target marketing, preferably in healthcare-related affordability products, services, and client brand strategy.
• Working knowledge of the Med Legal Review (MLR) process.
• Excellent verbal and written communication skills.
• Intermediate to expert proficiency in Microsoft Office applications, specifically Excel, PowerPoint, Outlook, and Teams.
• Excellent organizational and time-management skills.
• Proactive, results-driven, and self-motivated.
• Ability to prioritize deliverables across time zones and multiple geographies, manage time, and ensure critical items are resolved.

Responsibilities

• Manage responsive, day-to-day direct client contact by responding to requests or initiating contact to support effective execution and delivery of ConnectiveRx solutions.
• Develop client-facing communications, including marketing and sales representations and account status updates.
• Complete RFPs and SOWs with guidance from the Business Development executive.
• Gather information from internal resources and ensure deliverables are completed and reviewed by appropriate approvers and decision-makers.
• Provide input into the annual renewal process.
• Coordinate program setup with internal teams and clients.
• Monitor and report on program performance.
• Develop and share account activity and status updates, reporting, and invoicing.
• Develop and run financial or performance reports for client and internal needs across ConnectiveRx at an enterprise level.
• Analyze report findings, summarize their implications, and recommend actionable steps for clients or ConnectiveRx.
• Contribute to implementation of the account management strategy and recommend sales planning, revenue growth, process, or service improvements based on client relationships, the competitive environment, and analytical findings.
• Perform other duties as assigned.

Benefits

• Opportunities for a bonus or commissions.
• Medical, dental, vision, life, and disability insurance.
• Participation in the company’s 401(k) plan, with employer contributions where applicable.
• Flexible paid time off (PTO) for exempt employees, covering sick days, personal days, and vacations.
• Eight standard company holidays and three floating holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager