Manager - Program Management

American Eagle Outfitters • Warrendale, PA

21h • Hybrid

About The Position

American Eagle is seeking a versatile, strategic Manager - Program Management to oversee program execution, strategic resource allocation, capacity planning, and product and project portfolio alignment across core technology domains. The role combines strategic governance with operational alignment, connecting business strategy, technical product roadmaps, and execution capacity. It serves as a leadership link among executive sponsors, Product Managers, Project Managers, and engineering teams, translating executive strategy into actionable priorities, managing shared resource capacity, and establishing governance for global operations.

The manager will lead cross-domain execution across Enterprise Services—including Platform, Networking, and Operations—and IT Security, including GRC, SecOps, and ITDR. The role also leads a hybrid team of six direct reports, establishes work intake and delivery governance, manages budget and forecasting processes with Corporate Finance, and optimizes Atlassian tools and performance metrics. The position is based in Pittsburgh, PA, with a hybrid schedule and periodic in-person attendance at a Pittsburgh or NYC headquarters, distribution center, or field location.

Requirements

• At least 10 years of progressive technology leadership experience leading enterprise infrastructure, systems integration, or IT security programs.
• At least 4–5 years of direct people-management experience, including managing and developing technical Project and Product Managers.
• Demonstrated experience establishing or maturing a PMO or governance practice, including creating work intake gates and triage systems from scratch.
• Hands-on fluency in Enterprise IT Infrastructure, such as networking, cloud, data centers, and platforms, and/or IT Security, such as GRC, SOC 2/PCI-DSS, security operations, and disaster recovery.
• Experience building annual Capex/Opex budgets, financial forecasts, and variance tracking with Corporate Finance.
• Experience in high-availability environments, such as retail store technology, supply chain distribution centers, or 24/7 mission-critical operations.
• Advanced Atlassian Cloud proficiency, including Jira, Jira Product Discovery, and Confluence, with hands-on experience designing intake workflows, automations, and portfolio roadmaps.

Nice To Haves

• PMP, PgMP, CSM, or PMI-ACP certification.

Responsibilities

• Translate enterprise business strategy into prioritized, multi-quarter roadmaps across Enterprise Services and IT Security.
• Map critical paths and resolve cross-functional blockers across engineering, corporate stakeholders, logistics and supply chain, and retail environments.
• Deliver portfolio health scorecards, milestone tracking, and executive dashboards that connect technical investments to business outcomes.
• Define risk mitigation strategies and cross-domain change-management guardrails for major implementations affecting retail and distribution center operations.
• Design data-driven shared resource capacity models to balance engineering and project management capacity across initiatives.
• Track planned and unplanned demand and help protect delivery teams from unscheduled disruptions while balancing operational work and strategic roadmaps.
• Supervise, mentor, and conduct performance reviews for six direct reports, supporting career development and execution accountability.
• Partner with procurement to forecast contractor needs, negotiate statements of work, enforce vendor service-level agreements, and manage staff augmentation.
• Establish an end-to-end work intake and triage framework using Atlassian Cloud, including prioritization criteria and operational boundaries.
• Partner with Corporate Finance on annual multi-domain budgets, capital and operational expenditure tracking, monthly variance reviews, and reforecasting.
• Standardize project and product management practices, lifecycle gates, and PRD and brief templates across Hybrid, Agile, and Waterfall workflows.
• Configure and promote enterprise use of Jira, Jira Product Discovery, Confluence, and Miro to measure velocity, resource utilization, and delivery predictability.

Benefits

• Associate discount.
• Summer Fridays for Pittsburgh, NYC, and remote corporate associates between Memorial Day and Labor Day.
• Casual dress code.
• Hybrid schedule.
• In-office company events.
• Subject to eligibility requirements: medical, vision, and dental health care benefits; wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; parental leave and benefits.
• Holiday pay; availability and terms vary by job level and type, location, employment classification, and years of service.
• Discretionary bonuses and other incentives may be provided at the company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed