Manager - Program Management

American Eagle Outfitters•Warrendale, PA

1d•Hybrid

About The Position

American Eagle Outfitters is seeking a strategic, versatile Manager - Program Management to oversee program execution, strategic resource allocation, capacity planning, and product and project portfolio alignment across core technology domains. The role translates enterprise strategy into prioritized roadmaps, aligns technical investment with business outcomes, manages shared capacity across domains, and establishes governance to support global operations. It serves as a leadership link between executive sponsors, Product Managers, Project Managers, and engineering teams. The manager will lead programs spanning Enterprise Services—including platform, networking, and operations—and IT Security, including GRC, SecOps, and ITDR. The position oversees a hybrid team of six direct reports, establishes intake and delivery governance, partners on budgets and vendor staffing, and supports implementations in high-availability retail and distribution environments. The role is based in Pittsburgh, Pennsylvania, with a hybrid schedule. In-person attendance is required at a Pittsburgh or NYC headquarters, distribution centers, or field locations for interviews, orientation, and periodic quarterly meetups.

Requirements

10+ years of progressive technology leadership experience leading enterprise infrastructure, systems integration, or IT security programs.
4–5+ years of direct people-management experience, including managing and developing technical Project and Product Managers.
Demonstrated experience establishing or maturing a PMO or governance practice, including creating work intake gates and triage systems from scratch.
Hands-on fluency in Enterprise IT Infrastructure, such as networking, cloud, data centers, or platforms, and/or IT Security, such as GRC, SOC 2/PCI-DSS, security operations, or disaster recovery.
Experience building annual Capex/Opex budgets, financial forecasting, and variance tracking in partnership with Corporate Finance.
Experience in high-availability environments such as retail store technology, supply chain distribution centers, or 24/7 mission-critical operations.
Advanced Atlassian Cloud proficiency, including Jira, Jira Product Discovery, and Confluence, with hands-on experience designing intake workflows, automations, and portfolio roadmaps.

Nice To Haves

PMP, PgMP, CSM, or PMI-ACP certification.

Responsibilities

Translate enterprise business strategy into prioritized, multi-quarter roadmaps across Enterprise Services and IT Security.
Map critical paths and resolve cross-functional blockers involving engineering teams, corporate stakeholders, logistics and supply chain, and retail environments.
Provide portfolio health scorecards, milestone tracking, and executive dashboards that connect technical investments to business outcomes.
Define risk mitigation strategies and cross-domain change-management guardrails to protect 24/7 retail and distribution center operations during major implementations.
Design data-driven shared resource capacity models to balance engineering and project-management capacity across initiatives.
Measure planned and unplanned demand and protect delivery teams from unscheduled disruptions while balancing operational work with strategic roadmaps.
Supervise, mentor, and conduct performance reviews for six direct reports: four Enterprise Services PMs/Product Managers and two IT Security PMs.
Partner with procurement to forecast contractor needs, negotiate statements of work, enforce vendor SLAs, and manage staff augmentation.
Establish an end-to-end work intake and triage framework using Atlassian Cloud, including demand evaluation and prioritization criteria.
Partner with Corporate Finance to develop annual multi-domain budgets, track Capex and Opex, and conduct monthly variance and re-forecasting reviews.
Standardize project and product management practices, lifecycle gates, and PRD/brief templates across Hybrid, Agile, and Waterfall workflows.
Configure and promote use of Jira, Jira Product Discovery, Confluence, and Miro to measure velocity, resource utilization, and delivery predictability.

Benefits

Associate discount.
Summer Fridays for Pittsburgh, NYC, and remote corporate associates between Memorial Day and Labor Day.
Casual dress code.
Hybrid schedule.
In-office company-wide events.
Eligible associates may receive medical, vision, and dental benefits.
Wellness benefits.
401(k) retirement benefits.
Life and disability insurance.
Employee stock purchase program.
Paid time off, paid sick leave, and holiday pay, subject to job level, location, employment classification, and years of service.
Parental leave and benefits.
Discretionary bonuses and other incentives may be provided.