Manager, Program Management

Assurant•Lewisville, TX

5d•$103,800 - $173,300

About The Position

Serve as the primary operational and strategic liaison among the client, Account Team, and operational units, including Device Care Centers (DCCs). Lead day-to-day coordination of Device Lifecycle Management operations or other assigned initiatives, monitor KPIs and SLAs, manage project and revenue or growth initiatives, mitigate operational risks, and provide business intelligence, reporting, and continuous-improvement recommendations to support client and business outcomes. The role coordinates multiple client initiatives and workstreams, aligns priorities, translates client needs into operational plans, and tracks goals, timelines, and deliverables. It monitors operational and financial performance across device lifecycle and reverse logistics programs, partnering with account, operations, finance, and supply chain teams to optimize recovery value, profitability, and client outcomes. The position also manages program-level escalations and risks and develops mitigation and contingency plans. The posted pay range is $103,800.00–$173,300.00. Compensation may vary based on candidate background, experience, and work location.

Requirements

Bachelor’s degree in Business, Operations, Project or Program Management, or a related field, or equivalent experience.
Five or more years of experience managing multiple, interrelated projects concurrently is preferred.
Demonstrated experience in client relations, account management, program leadership, operations, data analytics, and device lifecycle management.
Working knowledge of supply chain operations for mobile devices and other electronics, including reverse logistics.
Working knowledge of client financial arrangements and contract terms, account-level financial performance, billing, and reporting.
Strong leadership, influencing, stakeholder management, and cross-functional coordination capabilities.
Excellent written and verbal communication, presentation, executive-level reporting, meeting facilitation, and follow-through skills.
Ability to manage complex, multi-workstream programs in a highly matrixed environment.
Strong analytical, problem-solving, strategic thinking, organizational, and continuous-improvement skills.
Ability to connect operational performance and cost drivers to client financial outcomes.
Proficiency with data analytics and reporting tools such as Excel, SQL, or Power BI.
Executive presence and ability to build trust, influence decisions, and communicate effectively in client-facing environments.
Ability to prioritize and multitask while balancing long-term strategy with practical execution.

Responsibilities

Serve as the day-to-day point of contact for Account Executive stakeholders and maintain relationships with DCC operational leadership and cross-functional partners.
Support and deliver client-facing business reviews, performance updates, and operational readouts.
Coordinate multiple client initiatives and workstreams, align priorities, translate client needs into operational plans, and track goals, timelines, and deliverables.
Communicate performance against established objectives and expectations.
Resolve operational dependencies and provide business and operational insights and recommendations to improve client outcomes and support profitable growth.
Identify process inefficiencies, influence process re-engineering, streamline workflows, improve operational performance, and contribute to operational best practices.
Monitor operational and financial performance across device lifecycle and reverse logistics programs.
Partner with account, operations, finance, and supply chain teams to optimize recovery value, profitability, and client outcomes.
Manage program-level escalations, cross-project risks, and issue-resolution pathways; develop mitigation and contingency plans to minimize disruption.
Lead coordinated execution across client initiatives and workstreams, resolve dependencies and escalations, and monitor timelines and deliverables.