Manager Process and Product Operations

MISO • Carmel, IN

9d • $154,000 - $179,000 • Onsite

About The Position

MISO’s Manager of Process and Product Operations will build and lead the Product Operations function, enabling Product Management to deliver value consistently, efficiently, and at scale. Reporting to the Director of Product Management, this role will establish and evolve the Product Operating System through operational standards, governance, portfolio visibility, process improvement, performance measurement, workflow optimization, and automation. The role provides Product Leadership with actionable insights to improve transparency, prioritization, planning effectiveness, decision quality, portfolio visibility, and execution readiness across the product portfolio.

The successful candidate will work across operational analysis, portfolio governance, process optimization, performance measurement, workflow automation, executive reporting, and cross-functional facilitation. The role is focused on improving the environment in which product teams operate and helping Product Leadership identify opportunities to improve Product Operating System effectiveness and portfolio execution. It is not responsible for defining product strategy, owning product outcomes, managing backlogs, or directing team-level delivery practices.

The position is based in Carmel, Indiana; Eagan, Minnesota; or Little Rock, Arkansas. MISO manages the electricity grid and energy market across the Central U.S., serving 45 million Americans. The role offers a base salary of $154,000–$179,000 annually and eligibility for an annual bonus based on individual performance and company objectives.

Requirements

• Bachelor’s or Master’s degree in Business, Information Systems, Engineering, Computer Science, Operations, or a related field.
• 6+ years of experience in Product Operations, business operations, process improvement, product management, operational excellence, technical program management, or a related discipline.
• Proven ability to analyze and optimize end-to-end product or business processes using process mapping, workflow optimization, root-cause analysis, and measurable continuous improvement.
• Demonstrated experience defining operational metrics, building dashboards, establishing reporting frameworks, and supporting governance or decision-support mechanisms.
• Strong analytical capability, including interpreting quantitative and qualitative data, translating insights into action, and communicating findings to technical and non-technical stakeholders.
• Solid understanding of Agile and product-delivery practices, with experience supporting portfolio management, prioritization, capacity planning, and operational governance.
• Hands-on experience with workflow automation, operational tools, APIs, AI-enabled automation, and platforms such as Jira, Confluence, Azure DevOps, Power BI, ServiceNow, Productboard, or Aha!.
• Experience influencing cross-functional teams and leading operational improvements without direct authority.

Nice To Haves

• Lean experience.
• Six Sigma experience.
• Value-stream mapping experience.
• Experience in regulated or mission-critical environments.

Responsibilities

• Build and continuously evolve MISO’s Product Operations framework, governance model, operating standards, and rhythms to enable consistent, high-quality product delivery.
• Partner with Product Leadership to refine intake, prioritization, planning, execution readiness, release readiness, and portfolio management practices across the product lifecycle.
• Define and maintain Product Operations success measures covering operational effectiveness, governance maturity, planning quality, portfolio visibility, and continuous-improvement outcomes.
• Build and manage dashboards, scorecards, and reporting mechanisms that give leaders visibility into portfolio flow, delivery readiness, operational risks, dependencies, and improvement opportunities.
• Monitor performance across product teams to identify systemic bottlenecks, workflow inefficiencies, governance gaps, and recurring impediments to delivery flow.
• Analyze trends and patterns across products and initiatives to generate insights that improve operational effectiveness, leadership decision-making, and portfolio transparency.
• Map and evaluate end-to-end product and business processes to identify unnecessary handoffs, duplication, control gaps, and opportunities to improve efficiency and effectiveness.
• Lead process-improvement efforts using Lean, value-stream thinking, root-cause analysis, and data-driven measurement.
• Identify and implement workflow automation opportunities using enterprise platforms, APIs, AI-enabled automation, and orchestration tools, with appropriate governance, monitoring, and compliance.

Benefits

• 401k
• Vacation
• Sick and safe time, available on the first day of employment
• Eligibility for an annual bonus if individual performance and company objectives are met

What This Job Offers

• Job Type: Full-time
• Career Level: Manager