Operations - Product Manager

Peak Technologies•Miami, FL

21h

About The Position

The Global Services Product and Offering Manager owns the end-to-end strategy, roadmap, and lifecycle management of Peak Technologies’ global services portfolio, including repair services, professional onsite services, and managed services. The role drives the development and commercialization of offerings designed to deliver customer value, revenue growth, and profitability. It partners with commercial, operations, delivery, and product teams to ensure offerings are competitive, executable at scale, and aligned with business objectives. The position is accountable for services portfolio strategy and performance, including pricing, packaging, go-to-market planning, new services introduction, portfolio optimization, operational alignment, and continuous improvement. It also helps evolve service delivery models and provides leadership with reporting, business cases, and recommendations on portfolio health and investment priorities. The role requires a bachelor’s degree in Business, Engineering, Supply Chain, Marketing, or a related technical or commercial field; a strong understanding of services lifecycle and managed-service value creation; strong communication and customer-service skills; and attention to detail in a fast-paced environment. The role does not supervise direct or indirect reports. Daily operations primarily use English, with Spanish, French, and Dutch also identified as primary company languages.

Requirements

Bachelor’s degree in Business, Engineering, Supply Chain, Marketing, or a related technical or commercial field.
Strong understanding of services lifecycle and managed-service value creation.
Excellent oral and written communication skills.
Strong customer-service skills.
Strong attention to detail and ability to work in a fast-paced environment.
Ability to take accountability and responsibility for business target delivery and decision-making.
Ability to read and interpret documents, procedure manuals, and correspondence, and to speak effectively with customers and employees at various levels.

Responsibilities

Own and execute the services portfolio strategy, multi-year roadmap, and full lifecycle management for repair, professional onsite, and managed services.
Drive services revenue growth and profitability by setting and achieving targets for revenue, attach rates, margins, and recurring revenue through packaging, pricing, and commercialization.
Lead voice-of-customer activities, competitive analysis, and market research to identify customer and market needs, opportunities, portfolio gaps, and differentiated value propositions.
Develop pricing models, service tiers and packages, positioning, and commercial frameworks for sales and partners.
Own or drive the new product introduction process for new services and optimize the portfolio by rationalizing low-performing offerings and focusing resources on high-value offerings.
Partner with operations, service delivery, and field teams to ensure offerings are executable and scalable and have suitable processes, capacity, SLAs, and tooling.
Collaborate with sales, marketing, finance, product, and regional teams on messaging, enablement, forecasting, and execution of services offerings.
Establish and track performance metrics, including revenue, margins, attach rates, win rates, customer satisfaction, retention, and utilization, and use insights to improve offerings and commercial outcomes.
Innovate service delivery models, including outcome-based, digital-enabled, predictive, or subscription-style managed services.
Provide leadership with portfolio reporting, business cases, and recommendations on portfolio health, investment priorities, and strategic direction.
Take accountability for business target delivery and decision-making.
Read and interpret documents, procedure manuals, and internal and external correspondence; communicate effectively with customers and employees at different organizational levels.