Product Operations Manager

Datadog • New York, NY

11d • Hybrid

About The Position

The Product Operations Manager helps Datadog’s product organization operate effectively at scale across more than thirty standalone products on a single platform. The role builds and scales processes, frameworks, and cross-functional workflows across inbound, delivery, and outbound product-development workstreams. It drives alignment, removes friction between teams, and strengthens the operational foundations that support the company’s growth.

This position owns and improves the Product Development Life Cycle and operational excellence for product launches, coordinating with Product, Engineering, Marketing, Sales, Customer Success, and Support. It also develops AI-powered workflows and agents, maintains a centralized source of truth for launches, and provides discoverable product knowledge and enablement resources. The manager analyzes product, CRM, and customer data to identify and quantify product signals, revenue opportunities, and the impact of product decisions, translating findings into actionable recommendations for product managers and leadership.

Datadog describes its workplace as hybrid, valuing office culture, collaboration, and work-life harmony. Benefits and growth offerings may vary by country and employment nature.

Requirements

• At least 4 years of experience in product operations, program management, or a related relevant field.
• Experience collaborating across multiple departments, including Product, Engineering, and Marketing, and aligning stakeholders with different priorities toward shared outcomes.
• Experience communicating with and presenting to senior leadership at the Director level or above, both in writing and live settings.
• Hands-on experience with product management and engineering tools such as Jira, Confluence, or GitHub, and willingness to build and improve tooling as needs evolve.
• Experience working in ambiguous environments, defining an approach, proving value quickly, and iterating rather than only maintaining an existing playbook.
• Demonstrated ability to lead through influence rather than authority, building trust and driving outcomes across teams not directly managed.

Nice To Haves

• At least 2 years of software engineering, technical product management, or other relevant technical experience.
• Experience with GitHub for CI/CD, documentation workflows, or collaboration with engineering teams.
• Proficiency in programming languages or SQL for data analysis, automation, or scripting.
• Experience building or deploying AI agents or automated workflows using frameworks.
• Professional use of AI tools such as Claude, ChatGPT, or Cursor, including prompt engineering and integrating AI into day-to-day workflows.

Responsibilities

• Own and improve the full Product Development Life Cycle.
• Drive operational excellence for product launches, coordinating Product, Engineering, Marketing, Sales, Customer Success, and Support to ensure readiness to deliver quality products and support to customers.
• Build AI-powered workflows and agents to automate and accelerate operational work, including customer feedback triage, launch tracking, and cross-functional reporting.
• Build and maintain a single source of truth for launches, providing cross-functional partners real-time visibility into what is shipping, when, and what each team needs to do.
• Drive centralized product knowledge and enablement by providing PMs and stakeholders with tools, resources, templates, and context that are easy to discover.
• Query product, CRM, and customer data systems to surface insights, aggregate and quantify feature requests, identify revenue opportunities, and measure the impact of product decisions.
• Turn raw data into clear, actionable recommendations for product managers and leadership.

Benefits

• New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• Intra-departmental mentor and buddy program for in-house networking.
• Inclusive company culture and ability to join Community Guilds.
• Access to Inclusion Talks, internal panel discussions.
• Free global Spring Health benefits for employees and dependents age 6 and older.
• Competitive global benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed