Product Operations Manager

BDO USA

About The Position

The Product Operations Manager enables consistent, scalable product delivery by designing and improving product management processes, coaching product managers and cross-functional teams, and establishing operating rhythms, standards, and metrics across the product lifecycle. The role partners closely with Product, Engineering, Delivery, and Business stakeholders to improve intake, prioritization, execution transparency, and outcomes. The manager defines product strategy and maintains roadmaps; improves the product operating model across intake, discovery, prioritization, planning, delivery, release, and post-launch learning; and oversees assigned IT projects and system implementations or upgrades. The role supports feature launches through problem investigation, requirements and user-story development, sprint planning, user testing, and continuous releases. It also coordinates project documentation, resources, vendors, product communications, training, operational transitions, subscription terms, renewals, and fiscal budgets. This position directly supervises Product Operations Analysts and may supervise Product Managers depending on organizational needs. It is responsible for hiring, onboarding, goal-setting, performance management, career development, coaching, functional leadership, team capacity allocation, and consistent delivery and stakeholder communication. Compensation ranges from $120,000 to $160,000 nationally, in Maryland, and in NYC/Long Island/Westchester; individual offers depend on factors including qualifications, experience, skills, and geography.

Requirements

High school diploma or GED.
Bachelor’s degree or equivalent experience.
Six or more years of experience in product management, product operations, delivery/PMO, or related technology roles.
Experience as a Product Manager, IT Project Manager, Business Systems Analyst, Software Systems Analyst, Business Process Analyst, Technology Support Analyst, or Software Developer.
Experience using a standard project management methodology.
Excellent interpersonal and customer relationship skills.
Ability to manage multiple complex tasks in a fast-paced environment and work independently in a self-directed capacity.
Creativity and latitude, strong team-building skills, and demonstrated problem-solving skills.
Ability to organize and delegate complex tasks effectively.
Ability to develop project plans and accomplish goals based on experience, educated assumptions, and limited information.
Ability to adapt rapidly to new developments and facilitate meetings efficiently and effectively.
Familiarity with project ROI techniques, including cost/benefit, NPV, IRR, and Earned Value metrics.
Ability to develop project documentation and plans using diagrams and prose, including through customer collaboration.
Excellent written and verbal communication skills.

Nice To Haves

Experience with scrum and other agile development methods.
Experience leading and directing the work of others in a project-oriented capacity.
Experience with concepts of Project Programs and Portfolios.
Familiarity with a web-based applications environment.
Experience partnering with senior stakeholders to drive decision-making frameworks and governance.
Experience working in a professional services firm.
Project Management Professional (PMP) or similar certification.
PMI Agile Certified Practitioner or similar certification.
Experience with project planning applications.
Experience managing projects involving Oracle Cloud, Onestream, Microsoft Dynamics CRM, ServiceNow, Azure Data Factory, or Azure DevOps.

Responsibilities

Define product strategy and build and maintain product roadmaps.
Establish and continuously improve the product operating model, including intake, discovery, prioritization, planning, delivery, release, and post-launch learning.
Build relationships with Business Line leaders and executive stakeholders, as well as constructive working relationships with project team members, vendors, and other departments.
Oversee assigned IT projects and take ownership of their success.
Plan and direct work involved in implementing or upgrading systems.
Launch product features and experiences by investigating problems, drafting requirements and user stories, planning development sprints, creating and implementing user testing plans, and supporting continuous releases.
Develop scope documents, statements of work, and other documentation supporting justification for new projects.
Work with third-party vendors to keep project efforts controlled and on schedule.
Lead and direct project teams to ensure work is controlled and completed on time.
Work with subject matter experts to establish resource plans, expected effort, and task duration.
Review or prepare business requirements and objectives documentation in support of business needs.
Coordinate resources to provide product communications and training materials as appropriate.
Work with operational teams to support smooth transitions from implementation to production and ongoing product support.
Work with vendors and stakeholders to understand product subscriptions, contract terms, and renewal cycles and manage fiscal budgets.
Hire, onboard, set goals for, manage performance of, and support career development for Product Operations Analysts and potentially Product Managers.
Coach direct reports and the broader product community; establish product practice standards and reinforce adoption through training and mentoring.
Allocate team capacity and assign work across product operations initiatives and embedded support for Product Managers, including reporting, tooling and workflow administration, and portfolio routines.
Perform other duties as required.