Product Operations Manager

Fortive•Greenville, SC

10d

About The Position

ServiceChannel is seeking a Product Operations Manager to support its Product team and its cloud-based service automation platform for facility management. The role provides program management for innovation projects, drives the team's planning and development cycles, facilitates portfolio management reporting, and helps develop business cases and ROI analyses that inform prioritization. The successful candidate will work in a high-growth, revenue-driven environment and help build complex software products, developing facilities-management domain expertise as needed. ServiceChannel's Product team is responsible for its core platform, which helps customers find service providers, plan repair and maintenance work across multiple sites, invoice providers, and analyze work effectiveness. The team also develops features that help customers manage in-house technicians. This role supports the team's efforts to advance its product through risk-taking, rapid learning, and operational improvement. The work environment is described as dynamic, collaborative, and entrepreneurial, with an emphasis on work-life balance. Benefits include medical, dental, vision, life and LTD insurance, an HSA, a 401(k) retirement plan with match, flexible time off, and paid parental leave.

Requirements

Bachelor's degree in a relevant field.
At least 3 years of experience in Project/Program Management or Product Operations.
Experience running or supporting a portfolio governance or reporting cadence and an annual planning or roadmapping cycle.
Experience leading cross-functional programs and projects, including hands-on management of multiple concurrent projects.
Strong organizational skills and a track record of dependable follow-through.
Demonstrated problem-solving, influencing, and analytical skills.
Excellent communication, presentation, and interpersonal skills.
Strong professional verbal and written communication skills, including the ability to compile and present data, insights, and recommendations to different audiences, including executives.
Ability to lead by influence and work effectively with cross-functional teams.
Experience with collaboration tools such as Microsoft 365, Jira, Miro, and other project management tools in an enterprise environment.

Nice To Haves

Deep understanding of the product development lifecycle and experience with a SaaS solutions provider.
Strong understanding of Product and Engineering organization functions and cross-functional dependencies.
Experience building or supporting a business case, ROI model, or investment analysis.
Working knowledge of SaaS financial metrics, such as ARR and gross margin, and how product decisions affect them.
Familiarity with portfolio governance and stage-gate-style frameworks.

Responsibilities

Run program management for innovation projects, driving ideas from concept through business model approval and keeping teams aligned, unblocked, and on schedule.
Drive planning and development cycles, including annual roadmapping, portfolio planning, scoping reviews, and management of cross-team dependencies and blockers.
Support monthly portfolio reporting by coordinating strategic updates on key projects and initiatives for senior leaders and preparing standard portfolio visibility materials.
Support business cases and ROI analyses for product investments by gathering inputs and pressure-testing assumptions with Product Leadership.
Drive operational excellence through streamlined processes, increased efficiency, best practices, innovation, and continuous improvement of operational delivery.
Cultivate relationships with peers, stakeholders, and executives and ensure open, effective communication.
Use sound judgment on sensitive and cross-functional issues, fostering collaboration among leadership, the operating team, and the broader organization to resolve issues.
Address complex business challenges with creativity, an entrepreneurial spirit, data-driven analysis, and a focus on tangible outcomes.