Product Operations Manager
About The Position
The Product Operations Manager leads high-priority product programs across Checkr teams, overseeing delivery from early access with external customers through general availability exit criteria and post-launch follow-through. The role develops integrated program plans covering scope, milestones, owners, dependencies, decisions, success measures, and escalations, and runs quarterly and annual product planning with Product, Design, and Engineering leadership. The position defines and reports product KPIs, operational metrics, and SLAs with product managers, engineers, and data scientists. It also builds AI-enabled workflows and processes to improve engineering velocity and launch quality, and owns cross-departmental initiatives that lack a single owner, using launch retrospectives to improve standard practices. Checkr describes its environment as fast-paced and collaborative. The company believes in-office work strengthens collaboration, innovation, and connection; employees are expected to work from a hub office at least three days per week. Hub locations are Denver, San Francisco, Nashville, and Santiago.
Requirements
- At least 4 years of experience in product operations, technical program management, product management, or business operations; ideally at a technology company handling sensitive or regulated data.
- Track record of leading complex, cross-functional launches or multi-quarter programs from strategy through rollout and adoption.
- Experience building repeatable roadmap, prioritization, and planning systems across product and engineering teams.
- Hands-on fluency with AI tools such as Claude Skills, Cowork, or Codex.
- Strong written and verbal communication skills, including concise, decision-ready updates for senior stakeholders.
- Ability to influence without authority across Product, Engineering, Legal, Security, and Go-to-Market stakeholders.
- Bias for action, urgency, resilience through ambiguity, and ownership of meaningful outcomes.
Nice To Haves
- Familiarity with enterprise B2B SaaS, phased rollouts, or compliance-driven environments, including FCRA, EEOC, GDPR, or CCPA.
Responsibilities
- Lead and execute end-to-end delivery of high-priority product programs across teams, from external-customer early access through general availability exit criteria and post-launch follow-through.
- Build integrated program plans defining scope, milestones, owners, dependencies, decision points, success measures, and escalation paths.
- Run quarterly and annual product planning with Product, Design, and Engineering leadership.
- Define, track, and report product KPIs, operational metrics, and SLAs in collaboration with product managers, engineers, and data scientists.
- Build agentic workflows and processes using tools such as Claude Skills and Cowork to improve engineering velocity and launch quality.
- Own cross-departmental initiatives without a single owner, including internal tool rollouts and PRD templates, and turn launch retrospectives into improved defaults.
Benefits
- Learning and development allowance.
- Competitive cash and equity compensation, with opportunity for advancement.
- 100% medical, dental, and vision coverage.
- Up to $25,000 reimbursement for fertility, adoption, and parental planning services.
- Flexible PTO policy.
- Monthly wellness stipend.
- Lunch provided five times a week at hub offices.
- Commuter stipend.
- Snacks and beverages at hub offices.
- Relocation stipend may be available for those willing to relocate to a Checkr hub location.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
