Product Operations Manager

Trybe

About The Position

Trybe is seeking a Product Operations Manager to own operational processes supporting product launches, documentation, customer education, and ongoing product improvements. The role works directly with the Chief Product & Technology Officer (CPTO) and collaborates with Product, Engineering, Customer Experience, and Marketing to ensure features are tested, communicated clearly, and adopted successfully. This is a hands-on, technical individual contributor role suited to someone who understands software products, is comfortable using AI tools, and can turn customer feedback into actionable improvements.

Requirements

2–5 years of experience in Product Operations, Product Management, Technical Customer Success, Product Enablement, or a related role at a SaaS or technology company.
Strong technical aptitude and ability to understand, test, and troubleshoot software products and integrations.
Experience supporting product launches, feature testing, documentation, or customer enablement.
Comfort working with AI tools to analyze information, improve workflows, and automate repetitive tasks.
Strong analytical and problem-solving skills, including the ability to distinguish product issues from documentation or support gaps.
Excellent written communication skills and ability to explain technical concepts clearly.
Highly organized and detail-oriented, with ability to manage multiple priorities in a fast-paced startup environment.
Experience collaborating across Product, Engineering, Support, and Marketing teams.

Nice To Haves

Familiarity with Shopify, Meta, TikTok, APIs, or product analytics tools.

Responsibilities

Test new features before launch, identifying bugs, usability issues, and opportunities to improve the customer experience.
Coordinate product launches and ensure documentation, internal training, support resources, and customer communications are ready.
Create, review, and maintain product documentation, help center articles, and internal knowledge bases.
Collaborate with Marketing on accurate product announcements, feature demonstrations, and educational content.
Improve AI-powered customer support by reviewing responses, updating knowledge sources, and identifying automation opportunities.
Monitor customer feedback, support conversations, product analytics, and bug reports to identify recurring issues and emerging trends.
Work with Product and Engineering to prioritize improvements and resolve product-related customer issues.
Develop scalable processes and workflows that improve launch readiness, communication, and customer adoption.
Track product feedback and operational performance to inform product decisions.