Product Operations Manager

Fortive•Greenville, NC

About The Position

ServiceChannel is a cloud-based service automation platform for facility management, helping customers source, procure, manage, and pay for commercial repair and maintenance services. The Product Operations Manager will join the Product team, which develops the core platform and features for customers coordinating service providers, multi-site maintenance, invoicing, work analysis, and in-house technicians. This role provides program management for innovation projects, guides planning and development cycles, supports portfolio reporting, and helps develop business cases and ROI analyses that inform product prioritization. The position suits someone who thrives in a high-growth, revenue-driven environment, can build complex software programs, and is ready to develop facilities management expertise.

Requirements

Bachelor's degree in a relevant field.
At least 3 years of experience in Project/Program Management or Product Operations.
Experience running or supporting portfolio governance or reporting cadences and annual planning or roadmapping cycles.
Experience leading cross-functional programs and projects, including hands-on management of multiple concurrent projects.
Excellent organizational skills and dependable follow-through.
Demonstrated problem-solving, influencing, and analytical skills.
Outstanding communication, presentation, and interpersonal skills.
Strong professional verbal and written communication skills, including the ability to compile and present data, insights, and recommendations to different audiences, including executives.
Ability to lead by influence and work effectively with cross-functional teams.
Experience using collaboration tools such as Microsoft 365, Jira, Miro, and other project management tools in an enterprise environment.

Nice To Haves

Deep understanding of the product development lifecycle and experience with a SaaS solutions provider.
Strong understanding of Product and Engineering organization functions and cross-functional dependencies.
Experience building or supporting a business case, ROI model, or investment analysis.
Working knowledge of SaaS financial metrics, such as ARR and gross margin, and how product decisions affect them.
Familiarity with portfolio governance and stage-gate frameworks.

Responsibilities

Manage innovation programs from concept through business model approval, keeping teams aligned, unblocked, and on schedule.
Drive planning and development cycles, including annual roadmapping, portfolio planning, scoping reviews, and management of cross-team dependencies and blockers.
Support monthly portfolio reporting by coordinating strategic updates on key projects and initiatives for senior leaders and preparing detailed portfolio visibility materials.
Support business cases and ROI analyses for product investments by gathering inputs and pressure-testing assumptions with Product Leadership.
Improve operational excellence through streamlined processes, increased efficiency, best practices, and continuous improvement.
Build strong relationships with peers, stakeholders, and executives through open and effective communication.
Use sound judgment on sensitive and cross-functional issues and foster collaboration to resolve them.
Address complex business challenges creatively and entrepreneurially, with a focus on data-driven results and tangible outcomes.