Manager Operations Process

The Home Depot•Atlanta, GA

About The Position

The Manager Operations Process manages store operations processes and projects focused on improving processes that support stores and field teams. The role partners with the Operations Strategy Team and others to advance major process improvement initiatives, analyzes business and operational issues, and recommends courses of action and resolutions to the field. It develops and implements changes intended to improve store operations and add value to stores’ bottom line. The position manages day-to-day processes, project work plans, issues and roadblocks, and action steps for strategic initiatives and process improvements. It responds to emerging store needs and builds effective partnerships with field teams, stores, and stakeholders across The Home Depot. It prepares insights and recommendations based on industry, business, competitive, and consumer analyses; provides guidance and training in its area of expertise; and maintains knowledge of relevant store operations processes. The role also oversees the selection, termination, performance appraisal, and professional development of Business Analyst support team members.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
Bachelor’s degree in Bioengineering or a related field.
Two years of experience in a related occupation.
Two years of experience translating complex regulatory guidelines, such as OSHA and local compliance requirements, into clear communication strategies and actionable protocols for retail field teams and store associates.
Two years of experience designing and launching safety initiatives for high-traffic retail environments, including ergonomics, incident prevention, emergency response, and hazard reduction.
Two years of experience establishing feedback mechanisms between corporate and retail fields to make safety messaging practical, consistently adopted, and improved using operational insights.
Two years of experience providing strategic direction to safety managers and program owners and aligning compliance initiatives with organizational operational and financial goals.
Two years of experience empowering safety leads to manage metrics and vendor partnerships and drive process improvements, such as Lean Six Sigma.
Two years of experience applying physical sciences and biological principles to analyze biomechanics and develop programs that reduce ergonomic risk.
Two years of experience using advanced statistical analysis to evaluate injury reporting data and connect incident trends with operational programs to inform safety interventions.

Responsibilities

Manage store operations processes in assigned areas and projects focused on process improvements that support stores and field teams.
Provide input and resources, partnering with the Operations Strategy Team and others to advance major process improvement initiatives.
Analyze problems, communicate appropriate courses of action, and communicate resolutions to the field.
Develop and implement changes to improve store operations processes and add value to stores’ bottom line.
Manage or drive core store operations projects and process improvements.
Manage day-to-day processes in assigned areas of responsibility.
Create and maintain project work plans.
Manage issues and roadblocks related to assigned areas.
Respond proactively to unanticipated store needs.
Manage action steps for successful execution of strategic projects, initiatives, and process improvements.
Build effective partnerships and communicate with field teams, stores, and stakeholders throughout The Home Depot.
Prepare and deliver high-level insights and recommendations based on analyses of industry, business, competitive, and consumer data.
Provide guidance and training in the area of expertise.
Collaborate on findings from data and make verbal and written recommendations.
Demonstrate proficiency and understanding of specific processes, and maintain knowledge of store operations processes.
Select, terminate, appraise the performance of, and support the professional development of Business Analyst team members.