Program Manager, Operations Process

Gatik AI

3d•Remote

About The Position

Gatik is seeking a detail-oriented, improvement-minded Program Manager, Operations Process to own and improve workflows that support its autonomous trucking operations. The role leads process creation, review, and workflow design, and maintains templates, standards, and gates to ensure consistent quality across operational workstreams. Reporting to the Sr. Manager, Operational Excellence, the Program Manager partners with subject matter experts across Operations, Fleet Maintenance, Safety, Training, and Engineering to turn operational knowledge into clear, standardized, scalable processes while promoting lean practices and continuous improvement. The role is remote in the USA and requires travel to sites.

Requirements

Bachelor’s degree in Industrial Engineering, Operations Management, Business, or a related field, or equivalent practical experience.
5+ years of experience in process engineering, operational excellence, quality, program management, or business process management.
Experience owning and maintaining processes across several teams or workstreams.
Experience designing workflows, writing SOPs, and building documentation templates.
Experience running process review or approval mechanisms.
Working knowledge of lean principles and tools.
Ability to work with subject matter experts and translate complex operational knowledge into clear, usable processes.
Proficiency with process mapping and documentation tools such as Lucidchart, Visio, Miro, or Confluence.

Nice To Haves

Experience in autonomous vehicles, trucking, logistics, fleet maintenance, or other safety-critical operations.
Lean Six Sigma Yellow or Green Belt, or equivalent lean training.
Experience with quality management systems or frameworks such as ISO 9001.
Experience in a startup or high-growth environment where processes were still being defined.
Familiarity with change management methodologies such as Prosci or ADKAR.
Experience with workflow tools such as Jira, ServiceNow, or Smartsheet.

Responsibilities

Own assigned operational processes end to end, keeping them current, consistent, and aligned across workstreams.
Design, document, and maintain workflows, including process maps, SOPs, RACI charts, and team handoffs.
Create and maintain standard templates for processes, SOPs, work instructions, and change requests.
Run quality gates and approvals for new and changed processes to ensure quality, safety, and readiness before rollout.
Partner with stakeholders to scope, design, and launch new processes as operations and markets grow.
Conduct regular process reviews to audit existing processes, identify gaps or drift, and drive updates.
Work with subject matter experts to capture expertise, validate process designs, and support adoption.
Apply lean tools, including value stream mapping, waste elimination, standard work, and root cause analysis, to simplify workflows and improve quality and efficiency.
Own version control and change management for process updates, coordinating with Training so changes are communicated and taught before rollout.
Gather field feedback and translate it into targeted process improvements.