Program Manager, Program Operations

Incline P&C Group•Austin, TX

2d•Hybrid

About The Position

Incline Insurance Group is seeking a Program Manager, Program Operations to coordinate and deliver cross-functional operational projects across its growing property and casualty insurance organization. The role translates business needs into actionable project plans and works with Technology, Data & Analytics, Finance, and Operations to keep initiatives on track. It manages timelines, dependencies, communications, and implementation activities; supports process improvements and technology-enabled efficiencies; and coordinates selected operational needs involving MGA and insurance program partners. Business strategy, underwriting decisions, and portfolio performance remain with the appropriate leaders. The position manages projects from initiation through implementation, including planning, risk and dependency tracking, stakeholder communications, system implementation support, operational readiness, process improvement, reporting and documentation, vendor and budget coordination, and risk and control follow-through. It also assists with selected MGA and insurance program onboarding and operational issue resolution. The role is based in Austin, Texas, and follows a hybrid work model.

Requirements

At least 5 years of experience in project or program management, operations, business process improvement, or related roles.
Experience coordinating cross-functional projects.
Experience developing project schedules, tracking dependencies, facilitating meetings, maintaining action logs, reporting progress, and supporting stakeholder engagement and change management.
Ability to manage multiple priorities, follow through on details, communicate project status and risks to senior leaders and executive stakeholders, and connect delivery activities to business objectives.
Familiarity with enterprise systems, user acceptance testing, business requirements, reporting, and process improvements; deep technical architecture expertise is not required.
Ability to work effectively with technical specialists and business stakeholders and use data, metrics, and business insights to prioritize initiatives, measure outcomes, and support decisions.
Strong written and verbal communication, attention to detail, problem-solving, and stakeholder coordination skills.
Ability to flag risks early, navigate competing requests, and work across teams without direct authority.

Nice To Haves

Experience in P&C insurance, insurance carriers, fronting, or MGA environments.
Experience using AI-powered business tools and leading AI-enabled projects that improve operational efficiency, decision-making, and user adoption.
Experience supporting enterprise modernization initiatives, including process redesign, system implementations, and technology-driven operational improvements.
Bachelor’s degree in Business, Finance, Information Systems, Insurance, or a related field.
PMP, CAPM, or process improvement certification.
Exposure to Duck Creek, Workday, Salesforce, AWS, or similar enterprise platforms.
Familiarity with insurance program operations and MGA relationships.
Experience coordinating vendors, budgets, or process improvement initiatives.

Responsibilities

Manage assigned projects from initiation through implementation, defining scope, schedules, milestones, deliverables, owners, and follow-up.
Maintain project plans, identify risks and dependencies, and escalate issues with proposed solutions.
Facilitate project meetings, document decisions and action items, coordinate work across departments, and prepare status updates for sponsors and stakeholders.
Follow established project management standards and help improve them over time.
Support business-side activities for system implementations and enhancements, including requirements gathering, user acceptance testing, training, change communications, and handoffs with technical teams.
Coordinate process improvement and approved automation and AI-related projects, track results, and support user adoption.
Gather reporting needs, track project metrics, maintain documentation, and coordinate with Data & Analytics on data quality or reporting issues.
Help business teams adopt agreed processes and standards.
Act as a day-to-day contact for assigned project vendors; track deliverables and issues; coordinate statements of work and invoice reviews; and help monitor spending against approved budgets.
Track implementation risks, document procedures, coordinate with Compliance, Audit, Risk, and business teams as needed, and support resolution of process gaps or control findings.
Assist with selected MGA and insurance program onboarding activities, partner requirements, process documentation, systems handoffs, and operational issue resolution in coordination with Program Management and Underwriting.
Build working relationships, communicate timelines and expectations, keep action owners accountable, and raise trade-offs or decisions to appropriate leaders.