Technician (Process), Operations

Merck•Wilson, NC

3d•$52,500 - $82,700

About The Position

The Technician (Process), Operations role independently executes daily manufacturing and packaging production tasks according to standard operating procedures, Good Manufacturing Practices, and established production requirements. Working under the Operations Manager's guidance and in collaboration with team members and other departments, the technician supports safe, timely production of high-quality products. The role operates manufacturing and packaging equipment; performs basic setup, equipment challenges, routine troubleshooting, cleaning, inspections, and material handling; and monitors equipment performance and product quality during production. The technician maintains accurate production documentation and a clean, orderly, compliant work area, helps coordinate daily production activities, and identifies and escalates equipment, process, safety, and compliance issues. The technician also contributes to continuous improvement, quality and safety investigations, process and equipment improvement projects, and the development of standard work. The role includes sharing knowledge and best practices and training or mentoring other team members. This position is a regular third-shift (night) role. The posted salary range is $52,500–$82,700, and the successful candidate is eligible for an annual bonus and long-term incentive, if applicable.

Requirements

High school diploma or equivalent.
More than 2 years of experience in a GMP manufacturing facility.
Robust understanding of cGMP requirements for manufacturing and packaging execution.
Demonstrated ability to work independently as a team member.
Good attitude and interpersonal skills, with the ability to influence and support others through inclusion, feedback, and empowerment.
Demonstrated ability to work with computerized and automated systems.
Ability to lift up to 50 lbs.
Willingness to work irregular hours to support multi-shift operations and/or weekends as needed.
Ability and willingness to wear a respirator for short periods as required and comply with respiratory-protection program requirements.

Nice To Haves

Demonstrated leadership ability, peer-training experience, and execution of productivity improvements.
Experience in continuous improvement, Lean Manufacturing, problem solving, and/or Right First-Time methodologies.
Basic SAP, MES, or electronic-logbook knowledge from a production-execution perspective.
Strong communication skills within the direct team and across multiple shifts.

Responsibilities

Operate and maintain manufacturing and packaging equipment to meet production standards while following GMPs and SOPs.
Perform line clearance, cleaning, inspection, and basic equipment setup, and complete required documentation.
Maintain and transport processing equipment, materials, supplies, and products needed for manufacturing and packaging.
Perform and document equipment challenges according to current procedures.
Visually inspect products, packaging, and production areas during line clearance, in-process checks, repackaging, and material reintroduction.
Monitor equipment and processes, identify malfunctions or production issues, perform basic troubleshooting, and communicate or escalate issues for timely resolution.
Complete process documentation promptly and accurately in accordance with data-integrity and Good Documentation Practices requirements; conduct routine production documentation reviews.
Organize, clean, and maintain the designated work area, including housekeeping, material segregation, and gowning requirements.
Assist with daily coordination of manufacturing and packaging activities to meet production schedules and customer needs.
Identify potential equipment and non-equipment production issues and act to prevent or mitigate their impact.
Carry out site activities with attention to product quality, cost, and on-schedule delivery.
Conduct manufacturing and packaging operations in compliance with cGMP, SOPs, divisional guidelines, and site policies.
Follow health and safety policies, gowning procedures, and safety-equipment requirements; report and help resolve unsafe conditions.
Identify and report compliance, environmental, safety, and process deviations, escalating them as appropriate.
Complete EHS and quality compliance training on time.
Assist with investigations, root-cause determination, and CAPA implementation for personnel-related compliance discrepancies.
Collaborate with employees across teams and organizational levels to achieve company, site, and departmental goals.
Participate in continuous-improvement activities, quality and safety investigations, projects, and initiatives such as 5S and GEMBA.
Participate in projects to improve manufacturing and packaging equipment functionality and operational processes.
Train, develop, and mentor team members by sharing experience and best practices.
Help develop and improve process standard work, and build and share knowledge and skills in the assigned area.