Technician (Process), Operations

MSD • Wilson, NC

3d • $52,500 - $82,700

About The Position

The Technician (Process), Operations role is responsible for independently and proficiently executing daily manufacturing and packaging tasks in alignment with standard operating procedures. The technician operates and sets up equipment, performs equipment challenges, monitors equipment performance and product quality, cleans work areas, moves materials, and completes routine equipment and process troubleshooting. The role follows cGMP and site procedures while collaborating with team members and other departments to support safe, timely production of high-quality products.

The technician completes production activities and documentation accurately, maintains compliant and orderly work areas, and identifies and escalates equipment, process, safety, and compliance issues. The position also supports production scheduling, continuous improvement, investigations, training, and process standard work. The role is on the third (night) shift.

Requirements

• High school diploma or equivalent.
• More than 2 years of experience in a GMP manufacturing facility.
• Robust understanding of cGMP requirements related to manufacturing and packaging execution.
• Demonstrated ability to work independently as a team member.
• Good attitude and interpersonal skills, with the ability to influence and support others through inclusion, feedback, and empowerment.
• Demonstrated ability to work with computerized and automated systems.
• Ability to lift up to 50 lbs.
• Willingness to work irregular hours to support multi-shift operations and/or weekends as needed.
• Ability and willingness to wear a respirator for short periods as required and comply with respiratory protection program requirements.

Nice To Haves

• Demonstrated leadership ability, peer training experience, and execution of productivity improvements.
• Experience in Continuous Improvement, Lean Manufacturing, Problem Solving, and/or Right First-Time methodologies.
• Basic SAP, MES, or electronic logbook knowledge from a production execution perspective.
• Outstanding communication skills within the direct team and across multiple shifts.

Responsibilities

• Operate and maintain manufacturing and packaging equipment to meet production standards while following GMPs and SOPs.
• Perform line clearance, cleaning, inspection, and basic equipment setup, and complete the associated documentation.
• Maintain and transport processing equipment, materials, supplies, and products needed for manufacturing and packaging.
• Perform and document equipment challenges according to current procedures.
• Conduct visual inspections of products, packaging, and production areas during line clearance, in-process checks, repackaging, and material reintroduction.
• Monitor equipment and processes, identify malfunctions and production issues, perform basic troubleshooting, and communicate or escalate issues to minimize downtime.
• Complete process documentation promptly and accurately in accordance with data integrity and Good Documentation Practices requirements.
• Proactively identify potential production issues and take action to prevent or mitigate them.
• Organize, clean, and maintain the designated work area, including housekeeping, material segregation, gowning, and PPE compliance.
• Assist with daily coordination of manufacturing and packaging activities to meet production schedules and customer needs.
• Conduct operations in accordance with cGMP, site SOPs, divisional policies, and health and safety requirements.
• Report and help resolve unsafe conditions, and promptly identify and report compliance, environmental, safety, and process deviations.
• Complete EHS and quality compliance training and participate in documentation reviews to support right-first-time production.
• Assist with investigations, root-cause determination, and CAPA implementation for personnel-related compliance discrepancies.
• Collaborate with colleagues across the organization to achieve company, site, and departmental goals.
• Participate in continuous improvement, quality and safety investigations, projects, 5S, GEMBA, walkthroughs, and other operations or training initiatives as required.
• Train, develop, and mentor team members by sharing experience and best practices.
• Help develop and improve process standard work, and pursue and share operations knowledge and skills.
• Support the site mission by helping ensure finished goods and services meet quality, cost, and delivery expectations.

Benefits

• Annual bonus eligibility.
• Long-term incentive eligibility, if applicable.
• Medical, dental, vision, healthcare, and other insurance benefits for employees and family.
• Retirement benefits, including 401(k).
• Paid holidays.
• Vacation.
• Compassionate and sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED