Global Process Manager, Revenue Operations

Google•Chicago, IL

3d•$128,000 - $187,000

About The Position

The Global Process Manager works within Google Finance Operations’ Revenue to Cash Operations (RCO) team, which manages incoming cash transactions globally and aims to keep processes controlled, effective, efficient, scalable, and high quality while minimizing operational risk. The Revenue Operations team supports global invoicing across Google’s product suite; intake of new product and FOP launches, expansions, acquisitions, and regulatory changes affecting order-to-cash processes; tax operations including onboarding, withholding, and reporting; and billing modifications, refunds and disbursements, payments optimization, and AUP. The role will transition Revenue Operations processes toward an AI-first approach, replacing legacy workflows with generative AI and agentic workflows. It will define process requirements and design for new products and systems implementations in collaboration with cross-functional teams, consult with product areas and global counterparts about operational changes and issues, analyze data to inform decisions, and support tax, Sarbanes-Oxley, and local-entity compliance. The role is part of a Finance organization that provides analysis and management reporting and scales automated financial processes. Individual pay depends on job-related skills, experience, and relevant education or training. The stated US compensation is $128,000–$187,000, plus a 15% bonus target, equity, and benefits.

Requirements

Bachelor’s degree in Business, Finance, Engineering, or Operations, or equivalent practical experience.
At least 7 years of experience in management consulting or an operations-related function, or at least 5 years of experience with an advanced degree in business, accounting, or finance.

Nice To Haves

MBA.
Lean Six Sigma Green Belt, Project Management Professional (PMP), or similar certification.
Data analysis skills, experience applying statistical methods, SQL, and dashboard design.
Experience leading complex process-improvement projects and influencing and managing stakeholder relationships.
Experience designing, implementing, and testing processes and controls for Enterprise Resource Planning (ERP) transformation projects.
Experience designing, building, or deploying functional apps or workflows utilizing AI.
Demonstrated project management skills and ability to manage multiple tasks in a dynamic environment.

Responsibilities

Transition Revenue Operations processes to an AI-first approach, replacing legacy workflows with generative AI and agentic workflows.
Define Revenue Operations process requirements and design for new products and systems implementations in collaboration with cross-functional teams.
Consult with Google product areas and global counterparts to understand the operational environment and the impacts of changes and issues, and drive proactive resolution of identified gaps.
Analyze data sets to test hypotheses and provide insights that influence decision-making.
Ensure tax, Sarbanes-Oxley, and local-entity compliance, and ensure readiness for supporting new and existing functionality.