Manager, Revenue Operations

Procare Solutions • Denver, CO

15h • Hybrid

About The Position

The Manager, Revenue Operations leads a team of revenue operations professionals across Procare offices and supports all Procare brands. The role develops and analyzes sales processes, manages workflows, builds the customer pipeline, leads projects, and analyzes sales data to improve productivity and maximize the potential of Procare products. It also brings an AI-forward approach by identifying opportunities to use AI tools, LLMs, and agents to automate work and improve decision-making, and by providing data-driven recommendations.

The manager oversees team development and workload, Revenue Operations analytics and policies, AI and automation initiatives, cross-functional partnerships, sales systems and data collaboration, and project execution. The position is based in Procare’s Denver, Colorado office under a hybrid model, with a minimum of three in-office days per week. Occasional travel may be required.

Requirements

• Advanced knowledge of Microsoft Office, including Excel, PowerPoint, and Word.
• Experience with Salesforce and Salesforce reporting.
• Experience leading, mentoring, or managing team members, formally or as a team lead.
• Hands-on experience using AI tools, such as LLM assistants, to analyze data, draft documentation, or automate recurring tasks.
• Independent and analytical thinking, strong organization skills, and attention to detail.
• Ability to manage multiple projects simultaneously and lead change across brands and teams.
• Excellent written and verbal communication skills, with the ability to collaborate across teams and influence without direct authority.
• Bachelor’s degree in Finance, Economics, or a related field.
• At least 5 years of experience in Sales, Finance, Operations, or Marketing Analysis, or an equivalent combination of work experience and education, including people management.
• Experience with SaaS metrics such as ARR, net retention, and churn, and with recurring-revenue or payments businesses.
• Position requires working in the Denver office at least 3 days per week; candidates must be willing and able to do so.
• Occasional travel may be required.
• Physical requirements include prolonged sitting and/or standing, frequent verbal and written communication, and use of a computer, telephone, and other office equipment for most of the workday.

Nice To Haves

• Salesforce certification.
• Experience designing or deploying AI agents or workflow automation in a sales or revenue environment, including familiarity with prompt design and evaluating AI output quality.

Responsibilities

• Manage, coach, and develop Revenue Operations team members, including hiring, onboarding, goal setting, and performance reviews.
• Prioritize and balance team workload across requests from multiple brands and departments.
• Lead a team distributed across multiple offices, maintaining communication, accountability, and team culture.
• Create and maintain Revenue Operations SOPs and train team members as needed.
• Build, refine, and monitor business metrics, including pipeline, bookings, ARR, net retention, churn, and payment attach rate.
• Assess historical performance, identify trends, and recommend ways to manage and grow the pipeline.
• Collect and analyze sales data to assess operational efficiency and calculate commission payments.
• Track monthly quotas and budgets in Salesforce and maintain sales territories.
• Analyze, develop, and monitor Revenue Operations policies and procedures aligned with enterprise sales strategy.
• Support deal approvals, structuring, modeling, and customer proposals.
• Identify and implement AI and LLM opportunities to automate Revenue Operations work, including pipeline summaries, data cleanup, commission validation checks, and deal desk support.
• Evaluate and pilot AI agents and automation in the sales tech stack, partnering with Salesforce Business Systems and Data Platform teams.
• Establish responsible AI guidelines, including data privacy, accuracy checks, and human review of outputs.
• Coach the team to incorporate AI-assisted workflows into daily work and SOPs.
• Partner with Finance, Marketing, and Growth leaders on data, insights, improvements, refinements, and ad-hoc projects.
• Coordinate across departments and brands to ensure operational consistency.
• Advocate for operational issues across departments and help facilitate resolution.
• Maintain knowledge of market and competitive intelligence.
• Collaborate with the Salesforce Business Systems team to test, optimize, and administer the sales tech stack.
• Work with stakeholders and the Data Platform team to define and document data definitions.
• Take ownership of projects and drive work to completion; initiate cleanup projects, audits, and process improvements.
• Support the organization using a service-minded, collaborative approach.

Benefits

• Medical, dental, and vision plans.
• HSA option with employer contributions.
• Vacation time, holidays, sick days, volunteer days, and personal days.
• 401(k) plan with employer match and immediate vesting.
• Employee Stock Purchase Plan.
• Employee Discount Program.
• Medical, Dependent Care, and Transportation FSA plans.
• Company-paid short- and long-term disability and life insurance.
• RTD EcoPass for Denver employees.
• Tuition reimbursement and continued professional development.
• Regular company-provided meals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager