Manager Process and Product Operations
About The Position
As MISO’s Manager of Process and Product Operations, you will build and lead the Product Operations function that enables Product Management to deliver value consistently, efficiently, and at scale. Reporting to the Director of Product Management, this role will establish and evolve the Product Operating System through operational standards, governance, portfolio visibility, process improvement, performance measurement, workflow optimization, and automation. The role will provide Product Leadership with actionable insights that improve transparency, prioritization, planning effectiveness, decision quality, portfolio visibility, and execution readiness across the product portfolio. The position is for a systems thinker who can work across operational analysis, portfolio governance, process optimization, performance measurement, workflow automation, executive reporting, and cross-functional facilitation. It is not responsible for defining product strategy, owning product outcomes, managing backlogs, or directing team-level delivery practices. Instead, it improves the environment in which product teams operate and helps Product Leadership identify opportunities to improve Product Operating System effectiveness and portfolio execution. MISO manages the electricity grid and energy market in the Central U.S. Its employees use research and technology to help ensure reliable power for 45 million Americans.
Requirements
- Bachelor's or Master's degree in Business, Information Systems, Engineering, Computer Science, Operations, or a related field.
- 6+ years of experience in Product Operations, business operations, process improvement, product management, operational excellence, technical program management, or a related discipline.
- Proven ability to analyze and optimize end-to-end product or business processes through process mapping, workflow optimization, root-cause analysis, and measurable continuous improvement.
- Demonstrated experience defining operational metrics, building dashboards, establishing reporting frameworks, and supporting governance or decision-support mechanisms.
- Strong analytical ability to interpret quantitative and qualitative data, translate insights into action, and communicate findings to technical and non-technical stakeholders.
- Solid understanding of Agile and product-delivery practices, with experience supporting portfolio management, prioritization, capacity planning, and operational governance.
- Hands-on experience with workflow automation, operational tools, APIs, AI-enabled automation, and platforms such as Jira, Confluence, Azure DevOps, Power BI, ServiceNow, Productboard, or Aha!.
- Experience influencing cross-functional teams and leading operational improvements without direct authority.
Nice To Haves
- Lean, Six Sigma, or value-stream mapping experience.
- Experience in regulated or mission-critical environments.
Responsibilities
- Establish and continuously evolve MISO’s Product Operations framework, governance model, operating standards, and rhythms to enable consistent, high-quality product delivery.
- Partner with Product Leadership to refine intake, prioritization, planning, execution readiness, release readiness, and portfolio management practices across the product lifecycle.
- Define and maintain Product Operations success measures tracking operational effectiveness, governance maturity, planning quality, portfolio visibility, and continuous-improvement outcomes.
- Build and manage dashboards, scorecards, and reporting mechanisms that provide leaders with visibility into portfolio flow, delivery readiness, operational risks, dependencies, and improvement opportunities.
- Monitor performance across product teams to identify systemic bottlenecks, workflow inefficiencies, governance gaps, and recurring impediments that hinder delivery flow.
- Analyze trends and patterns across products and initiatives to generate insights that enhance operational effectiveness, leadership decision-making, and portfolio transparency.
- Map and evaluate end-to-end product and business processes to identify unnecessary handoffs, duplication, control gaps, and opportunities to improve efficiency and effectiveness.
- Lead process-improvement efforts using Lean, value-stream thinking, root-cause analysis, and data-driven measurement.
- Identify and implement workflow automation opportunities using enterprise platforms, APIs, AI-enabled automation, and orchestration tools, with appropriate governance, monitoring, and compliance.
- Build and lead the Product Operations function and improve the environment in which product teams operate.
Benefits
- Comprehensive benefits package, including 401k, vacation, sick and safe time, available on the first day of employment.
- Eligible for an annual bonus if individual performance and company objectives are met.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
